Computer Technician II

Network Support Specialist

Under the daily direction of the Network Administrator, this role provides user support, technical assistance, and limited training on the use of computer systems and software applications. Responsibilities include installing, upgrading, and troubleshooting network and workstation operating systems.

User Support and Diagnostics

• Responds to user requests for technical assistance with computer or network issues. Diagnoses and resolves hardware failures, escalating complex issues as necessary.
• Assists users of varying technical proficiency with the installation and operation of software, including word processors, spreadsheets, and communication tools.
• Installs, upgrades, and troubleshoots City-owned personal computers, printers, and related peripherals (e.g., scanners, receipt printers, communication systems). Tasks may include replacing disk drives, upgrading hardware, and ensuring software compatibility.
• Manages user accounts and client access, ensuring system security and proper authorization.
• Performs workstation and network hardware/software upgrades as needed.

Monitoring and Troubleshooting

• Assists with configuring, troubleshooting, and upgrading telecommunication hardware and software.
• Assists in monitoring system performance, usage, and security, identifying potential issues, and running routine diagnostics.
• Enforces City software licensing policies and other IT security procedures.

Maintenance and Repair

• Conducts on-site repairs and provides replacement equipment when necessary.
• Performs routine data backups and file restoration in accordance with established policies and procedures.

Education and Experience

• Associate or bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field; AND
• At least two (2) years of progressively responsible IT experience; OR
• An equivalent combination of education and experience that provides the necessary skills and qualifications may be considered.

Knowledge, Skills, and Abilities

• Installation, configuration, and troubleshooting of network and workstation operating systems.
• Modern tools and techniques for managing personal computers in a network environment.
• Common computer operating systems and software.
• Basic record-keeping practices.
• Virtualized environments.
• Mobile device management systems
• Endpoint security
• Work effectively as part of a service-oriented IT team and maintain professional working relationships.
• Diagnose and resolve network and workstation issues.
• Install, configure, and troubleshoot a wide range of software applications.
• Analyze technical documentation and apply logical problem-solving techniques.
• Perform installations, maintenance, and repair of IT hardware and software.
• Communicate technical concepts clearly, both verbally and in writing.
• Work independently, prioritize tasks, and meet deadlines.
• Research and evaluate new technologies and service delivery methods.
• Uphold the City's mission, vision, and core values in all professional interactions.
• Onboarding and offboarding employees
• Assist with vulnerability monitoring and remediation
• Support conference room audio visual technology
• Maintain accurate inventory of IT assets and track IT assets through product lifecycle (procurement, deployment, maintenance, surplus/disposal)

Tools and Equipment Used

• Helpdesk ticketing
• Remote assistance software
• Personal computers and software applications (e.g. MS Office, Adobe)
• Microsoft 365 Admin Centers
• Backup solutions
• Active Directory
• Powershell and Command line
• Secure Access VPN
• Computer imaging tools
• Asset Management software
• Microsoft Intune
• Microsoft Entra ID
• Network diagnostics
• Valid driver's license and appropriate insurance at the time of hire for work-related travel.
• Successful completion of background checks.

Our Vision: Cultivating Exceptional Service for Our Extraordinary Community.

The City of Lynden is an equal opportunity employer.