Service Manager

ABOUT THE COMPANY

A high-growth, multi-state HVAC services company is seeking a Service Manager to oversee warehouse operations and a large crew of technicians, driving exceptional service delivery and peak operational performance. Built on a foundation of residential HVAC installation, maintenance, and repair, this organization has scaled rapidly across multiple states and generates $100M in annual revenue with no signs of slowing down. This role sits at the center of a key service region and directly shapes how the business delivers for its customers every day.

ROLE OVERVIEW

The Service Manager will oversee all aspects of the Canton facility from warehouse organization and inventory to crew scheduling, technician management, and daily operational flow. This is a hands-on leadership role requiring a visible presence on the floor, strong communication, and the ability to manage multiple moving parts.

KEY RESPONSIBILITIES

• Oversee day-to-day operations of the Canton facility and field dispatch
• Directly manage and lead large crews of HVAC technicians handling scheduling, performance, accountability, and quality
• Ensure warehouse is organized, stocked, and operating efficiently with proper inventory controls
• Serve as the primary point of contact for technicians resolving issues, removing obstacles, and maintaining team morale
• Partner with ownership and senior leadership to align operations with company growth goals
• Enforce safety standards, company policies, and operational procedures across the team
• Track team performance and provide coaching, feedback, and corrective action as needed

REQUIRED BACKGROUND

• Proven experience managing crews or teams in a trades, warehouse, or field operations environment
• Strong people management skills able to lead, motivate, and hold accountable a high-volume technician workforce
• Hands-on, visible leadership style with a strong floor presence
• Highly organized with the ability to manage multiple priorities simultaneously
• HVAC industry experience preferred but not required operations or trades background strongly valued
• Clear, direct communicator who builds trust with both leadership and frontline staff

WHY THIS ROLE

• Growing Company: Join a business expanding its footprint at high-velocity scale
• Ownership & Impact: Run your facility with real authority your decisions shape how the team performs and how the operation runs
• Stable Industry: HVAC is essential, recession-resistant, and growing this is a role with long-term security and advancement potential
• Competitive Compensation: Competitive base salary, benefits, and a results-driven culture that rewards accountability