Residential Support Staff

Job Description

Job Description

Job Title: Residential Support Staff 
Location: Plymouth, MA 02360 
Position Type: Part Time|  Pay Rate $17.00-$20.00 per hour 
FLSA Classification: Non-Exempt 

About the Organization  

Plymouth Area Coalition for the Homeless provides critical support to families and individuals experiencing homelessness in the Plymouth community. Our mission is to offer safe shelter, case management, and re-housing services that empower participants to achieve stability and self-sufficiency. We are committed to compassionate, person-centered care and strong partnerships with local resources to make a lasting impact. 

Position Summary  

The Residential Support Staff is responsible for daily interactions with shelter residents, ensuring the smooth operation, safety, and security of the facility. This role fosters a supportive and welcoming environment for all clients, responding to emergencies as needed and contributing to the overall success of the Coalition’s programs. 

What You’ll Do  

• Ensure safety and security of residents and facility 

• Enforce shelter rules and program policies 

• Conduct client intakes and prepare rooms 

• Respond to emergencies and provide crisis support 

• Monitor security systems and facility areas 

• Document client observations and concerns 

• Maintain client privacy and professional boundaries 

• Perform shift tasks and other duties as assigned 

Qualifications  

Required:  

• High School Diploma or equivalent 

• Strong written and verbal communication skills; accurate and timely documentation essential 

• Microsoft Office proficiency 

• Demonstrated reliability and commitment to the mission of the Plymouth Area Coalition for the Homeless 

Preferred:  

• Post-high school education or experience in a residential setting 

• Experience working with homeless or low-income populations 

Skills & Knowledge  

• Strong communication and organizational skills 

• Ability to manage multiple responsibilities in a fast-paced environment 

• Knowledge of shelter operations, safety, and security protocols 

Work Schedule  

• Part Time - 8 Hour Shifts (Flexible) 

• Shelter operates 7 days per week 

• Weekday, evening, and weekend openings 

• Rotating on-call schedule 

Physical Requirements  

• In-person work 

• Ability to sit or stand for extended periods 

• Regular use of computer, phone, and office equipment 

Benefits  

• Health insurance 

• Dental insurance 

• 403(b) retirement plan 

• Employee assistance program 

Why Join Us  

Make a real difference in the Plymouth community. Help families transition to stability while working alongside a compassionate, dedicated team. 

Equal Opportunity Employer  

Plymouth Area Coalition for the Homeless is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.