Universal Banker I or II

Universal Banker Positions

The Universal Banker is a multi-layer position that is responsible for providing prompt, courteous service to customers and prospective customers by providing value-added insight during teller transactions, new deposit account opening, consumer loan processes and other financial service interactions. A UB maintains frequent customer contact and through the consultative approach strives to retain customers, deepen relationships and generate new business. The Universal Banker supports a team environment between branches and partners within specialty departments to enhance the customer experience and differentiate The Dime Bank in our markets.

The Universal Banker is expected to:

1. Take ownership and manage the training and mentorship requirement through completion for your level of the Universal Banker Curriculum/Development Program. Before proceeding to the next level of UB responsibilities, you must pass the required 30, 60- and 90-day reviews as well as pass the final proficiency test and demonstrate working knowledge/success using these competencies.
2. Adhere to all curriculum learned within your UB competency level relative to associated procedures, policies, regulations and compliance.
3. Learn and demonstrate proficiency with skills in system platforms necessary to fulfill customer needs within your UB competency level;
4. Hone your proficiency using the consultative approach to enhance the customer experience by sharing the benefits and features of all applicable Dime Bank products and services with current and prospective customers within your UB competency level. Make timely referrals and introductions to team members for more complex needs and/or products.
5. Acts as a resource and mentor to less experienced Universal Bankers.
6. Upon manager recommendation and customarily as required with the Universal Banker III duties, register with the Nationwide Mortgage Licensing System & Registry (NMLS) prior to performing any duties of a Mortgage Loan Originator (MLO) as needed to originate loans secured by a first mortgage.
7. Perform other operational duties as delegated by Branch Manager.
8. Take needed course work and execute the duties of a Notary Public as approved and required.
9. Promote a good image of the bank in the community by volunteering for civic and community activities as an individual and as part of a team.
10. Coordinates specific work tasks with other personnel within the office as well as with other departments in order to ensure the smooth and efficient flow of information.
11. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.
12. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.
13. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate Bank personnel.
14. Responds to inquiries relating to his/her area, or to requests from customers, other Bank personnel, etc., within given time frames and within established policy.

Ancillary Duties: Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.

Hours per Week: Full-Time = 36-40. Part-Time = Less than 30.

Work Schedule: Monday through Saturday and will include rotating Friday Nights and Saturdays. Generally, a bi-weekly schedule is published and will vary based on branch schedule and needs. No assumption of permanence should be made even with repeated, on-going similarity.

Equipment/Machines:

• Telephone
• Teller machine and printer
• Calculator
• PC/Computer keyboard
• Multipurpose (Printer/Scanner/Fax/Copier)
• Coin machine
• Currency counter
• Combination lock
• ATM
• Cash dispenser(s)/recycler
• Security equipment