Training & Development Manager

Job Description

Job Description

Job Title: Training & Development Manager

Reports to: Director of Training & Development

With a projected 1,000 cafes in the United States by 2030, Paris Baguette is one of the fastest-growing neighborhood bakery cafés in the world. Our vision is to reestablish the neighborhood bakery café as the heart of the community around the world. Paris Baguette’s mission is to bring expertly crafted baked and brewed goods through a warm and welcoming bakery café experience that delivers joy to everyone.

If you are someone who has heart, wants to spread joy, nourish community and is ready to rise to the occasion, we are looking for you to join our growing team!

WHAT WE ARE HUNGRY FOR

We are seeking a detail-oriented and creative Training & Development Manager to support the buildout of training programs across both our café and corporate environments. This role is ideal for someone who enjoys creating engaging, easy-to-follow learning materials, is skilled in project coordination, and thrives in a fast-paced, collaborative setting.

The primary focus of this role will be to help build end-to-end training programs, manage corporate compliance training, and support onboarding and orientation efforts. The ideal candidate has strong writing skills, a sharp eye for program design and structure, and the ability to translate training goals into practical tools that align with our brand values and business priorities.

KNOWLEDGE AND RESPONSIBILITIES

• Build complete training programs from provided direction, including guides, workbooks, job aids, and interactive learning tools.
• Create training content for both café and corporate teams, ensuring materials are aligned with brand and operational standards.
• Develop and manage corporate compliance training, including course assignments, tracking, and reporting.
• Support the Director of Training & Development with project execution, resource creation, and training rollouts.
• Build structured training plans for new corporate hires by partnering with hiring managers to identify onboarding needs.
• Coordinate in-café training for corporate hires when applicable.
• Facilitate Day One corporate orientation sessions.
• Produce training videos and supplemental learning tools as needed.
• Design evaluation tools such as quizzes, surveys, and feedback forms to assess training effectiveness and summarize results.
• Visit cafes, as needed, to observe operations, gather insights, and ensure training materials address real-world challenges.
• Serve as the primary contact for training reporting, including LMS completions, training evaluations, and compliance metrics.
• Other duties may be assigned. 

WHAT YOU NEED TO HAVE

• Bachelor’s degree or equivalent experience preferred.
• At least 3-5 years of experience in training and development, particularly in retail/restaurant operations required.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Teams) required.
• Experience creating course materials, job aids, guides, and assessment tools.
• Strong writing and editing skills required.
• Exceptional organizational skills with the ability to effectively balance priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial environment.
• Feedback is a gift! Ability to provide constructive feedback and recognition to every member of the organization, to ensure we have an open and transparent culture of high-performance standards.
• High emotional intelligence and the ability to work collaboratively across diverse teams.
• Passionate about empowering and developing others while upholding brand standards.
• Teams Win! Must be a team player who fosters a collaborative and engaged teamwork environment.
• Being a Brand Ambassador, with an excellent knowledge of and commitment to Paris Baguette’s Mission, Vision, Brand Values and Culture.

SWEET BENEFITS

• Competitive compensation
• Free Cake for your Birthday
• Medical, Dental, Vision benefits
• 401K Retirement Plan
• Paid time off, paid Holidays
• High Performance Culture