Customer Service Rep

divh2Customer Service Representative/h2pThe Customer Service Representative is responsible for all areas of customer communication and processing customer orders. This position is responsible for scheduling and planning of all customer movements, including inventory management. Minimize negative impacts to the environment in all areas of operation. Identify and record problems, (non-conformances, incidents and near misses); initiate, provide, implement, and verify solutions to those problems. Ensure continuous improvement in all areas pertaining to the job which include quality, health, safety, security, and environmental./ppResponsibilities/pulliReporting shipments and or receipts to customers per customer specific work instructions/liliResponsible for having all paperwork ready for tank trucks, tank cars, pipelines and or barges/liliBasic customer service problems/liliCustomer satisfaction/liliCompleting monthly inventories for the customer within two business days after the first business day of the month/liliCover the duties for other Customer Service Representatives when they are on vacation and/or sick, helping to do their duties as needed/liliRequired weekend duty to complete end of month requirements./liliResponsible for reporting in Bulk Liquid Inventory System (BLIS)./liliCover the scale as needed, including being part of weekend duty rotation./liliReporting shipments, receipts, blends, and inventory to customers per customer specific work instructions/liliCoordinates and assigns to carriers loading and/or unloading times within the established guidelines/liliDistributes completed Bills of Lading per customer specific work instructions/liliMaintains accurate and complete records of shipments, receipts, and inventory via Harvest Inventory System./liliPrepares and submits reports to the Customer Service Manager as needed./liliCross-training on other accounts and be able to fill in for other Customer Service Representatives during vacations or sickness/liliAnswering customer inquiries and giving solutions to problems, if needed/liliObtaining Monthly Forecast from assigned customers as required in Customer Specific Procedures./li/ulpEducation and Experience/pulliHigh School Diploma or equivalent/liliValid Drivers License/liliTWIC (Transportation Workers Identification Credentials) for access to IMTTs terminal locations./li/ulpSkills and Abilities/pulliClear and concise written and verbal communication skills in the English language./liliAbility to understand written and verbal communication in the English language./liliAbility to make decisions in a variable environment./liliKnowledge of basic mathematics (addition, subtraction, multiplication, division, and fractions)./liliAbility to multi-task in a demanding office environment./liliExperience in the use of computers including Microsoft Office software./liliKnowledge of SAP is preferred./li/ulpHours of Work/pulliTypical hours of operation are Monday through Friday with rotating eight-hour shifts./liliThis is a non-exempt, hourly position. Employees are scheduled to work assigned shifts, which may include nights, weekends, and holidays. All hours worked must be accurately recorded, and overtime is paid in accordance with FLSA and company policy./liliOccasional travel may be necessary, sometimes with little or no advance notice./li/ulpPhysical and Environmental Demand/pulliThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./liliThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers and smartphones./liliWhile performing the duties of this job, the employee is regularly required to talk or hear./liliThis is largely a sedentary role; however, some filing is required. This would require the ability to lift up to 25 pounds, bend, stand, or stoop, as necessary./liliThe ability to see (20/20) and hear either naturally or using corrective lenses or hearing aids/liliAbility to wear and use a respirator and PPE./liliBecause the facility and adjoining facilities handle hazardous materials, the labor force must be able to evacuate quickly from any location of the facility without assistance in an emergency./li/ulpThis job description is intended to describe the general nature and level of the work being performed. This is not an exhaustive list of all duties and responsibilities. The company reserves the right to amend and change responsibilities to meet business and organizational needs as necessary with or without notice./ppIMTT is an equal opportunity employer Minority/Female/Disabled/Veteran and a drug free workplace. We exercise high ethical standards and are committed to complying with all laws in the jurisdiction where we conduct business. Our internal policies and procedures support this commitment./ppIf you like working with happy, enthusiastic over-achievers, youll enjoy your career with us!/p/div