Retail Sales & Services Administrator

Retail Sales & Services Administrator

The Retail Sales & Services Administrator provides reporting, program management, and coordination support to the Retail Sales & Services Director and branch network. This role supports sales performance, manages key retail programs, tracks results, and helps drive consistency and execution across branches. The position plays a critical role in enhancing the overall customer experience and supporting sales initiatives across the Consumer Bank.

Key Responsibilities

Data Analysis & Reporting

• Develop and maintain KPI dashboards, performance scorecards, and leaderboards for branches and regions
• Analyze sales data, trends, and performance metrics to support leadership decision-making
• Partner with leadership to track outcomes of sales initiatives and campaigns
• Identify performance gaps and escalate insights to leadership

PIS & LBE Program Management

• Manage the Licensed Bank Employee (LBE) Program, including lead routing, activity tracking, and performance monitoring
• Serve as the primary point of contact for the Provident Investment Services (PIS) partnership
• Monitor referral volume, appointment conversion, and revenue performance
• Facilitate regular meetings with leadership to align on strategy and execution
• Support branches by removing barriers and ensuring program expectations are met

Strategy & Communications

• Partner with leadership to develop retail sales strategies
• Create presentations, campaign materials, and communications for the Consumer Bank
• Maintain and update the branch sales intranet page

Qualifications

35 years of experience in banking, retail sales, or a related environment

Experience supporting or leading sales initiatives preferred

Bachelor's degree in Business, Marketing, Finance, or equivalent experience

Skills Required:

• Knowledge of retail banking products (checking, savings, consumer loans, credit cards, digital banking)
• Strong organizational, analytical, and attention-to-detail skills
• Ability to manage multiple priorities in a fast-paced environment
• Excellent written and verbal communication skills

Working Conditions

Prolonged sitting

Lifting from 5 to 10 lbs. (printer paper, storage boxes)

Occasional bending or overhead lifting (storing files or boxes)

Work is performed in a normal office environment. Noise levels are usually moderate.

May also involve travel to customers and/or property locations.

Pay Details

$33.23 - $39.00/hourly This position is hourly plus commission based. The base salary actually offered may vary based upon the candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs. Team members earn commissions based on sales performance and/or achieving their goals. Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank's Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.

About Provident Bank

For more than 180 years, Provident Bank has served individuals, families, and businesses in our local communities with personal and business banking services.

Volunteering is a Way of Life

Our brand promise - "Commitment you can count on" - supports the investments we make in the community and donations made by our employees. It's a promise also reflected in the volunteerism of our employees, who lend time and talent and countless hours to assist hundreds of organizations and thousands of people and animals each year. Why do we love it? We get to volunteer in areas that are meaningful to the bank and impactful in the community. Through generous contributions, we have raised over $912,000 in 2022. No item or donation is too small; we find a home for it all.