Program Manager

We save lives while providing the opportunity for people to realize their healthy selves. Program Manager Monte Nido Clementine West Nyack West Nyack, NY Motne Nido Clementine West Nyack is a residential treatment program exclusively for adolescents seeking treatment for Anorexia Nervosa, Bulimia Nervosa, Binge Eating Disorder, or Exercise Addiction. At Clementine, we support adolescents and their families on the path to full recovery by preparing each adolescent to navigate the challenges of life free of the eating disorder. We provide the empathy, education, and support to families as partners in the recovery process. We help each adolescent to replace the eating disorder with healthy skills and a deep understanding of how to live a life that reflects their own unique individuality. The Program Manager facilitates the execution of all program operations in accordance with the Monte Nido & Affiliates philosophy and mission. The Program Manager oversees the administrative end of daily facility functioning and helps ensure the clinical team can carry out their duties while conforming to regulatory standards. This role reports to the Clinical Director and supports the Director through admissions and client chart oversight. The Program Manager supervises and facilitates facility‑wide quality improvement and risk management in conjunction with the Compliance Director. Schedule Monday-Friday with on‑call responsibilities. Pay $66,300-$75,000 per year depending on experience. Total Rewards Discover a rewarding career with us and enjoy an array of comprehensive benefits! We prioritize your success and well‑being, providing: Competitive compensation Medical, dental, and vision insurance coverage Retirement Company‑paid life insurance, AD&D, and short‑term disability Employee Assistance Program (EAP) Flexible Spending Account (FSA) Health Savings Account (HSA) Paid time off Professional development And many more! We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Responsibilities Facility Related Duties and Responsibilities Gather data, organize data, schedule and conduct quarterly mandated meetings for Joint Commission, state licensure and OSHA. Serves as facility point‑person for all compliance, licensing and facility related issues. Work with Compliance Director to maintain program compliance with state licensing bodies and other regulatory bodies. Ensure facility‑wide inspections are up to date, ensuring compliance with building and safety codes. Ensure stored personal belongings are accounted for and update logs as needed. Participate in other organization‑wide compliance activities as needed. Be responsible for Emergency Management and Environment of Care, including coordinating fire drills, monthly safety audits, disaster drills, maintaining Emergency Management Plans, and training staff. Update the Emergency Management binder with all admissions and discharges. Assist with the scheduling needs of the facility in cooperation with the clinical director. In an emergency or declared state of emergency, may be required to stay onsite as part of the emergency team until the emergency ends. Complete all quarterly meeting minutes and submit timely to Compliance. Coordinate with property manager and provide list of required needs. Maintain appropriate salt and bleach within the water filtration system. Manage the facility vehicle, maintenance and logs. Administrative Responsibilities Facilitate communication with clients and families. Record daily attendance and census into Salesforce by 9am local time and coordinate with Billing on all authorizations. Establish, maintain, and distribute all policies and procedures in conjunction with the Compliance Director. Manage Incident Reports and associated documentation with the Clinical Director. Maintain familiarity with all client files and pertinent information required at all times. Assist in chart management to ensure charts contain all required completed documents with signatures included. Attend and participate in all required staff and management meetings, and aid in the facilitation of those meetings where needed. Perform day‑of admissions, including creating client chart, coordinating with Admissions, ensuring client room is ready, inputting client data, orienting client and family, reviewing consents, and informing outreach team. Facilitate tours with potential clients, outpatient providers, and visiting professionals. Ensure all admission and discharge surveys are provided to clients and completed. Support the milieu, provide transportation, and give any additional coverage as required. Ensure discharge documents are completed and the client leaves with all belongings. Supervise administrative office operations, including purchasing administrative and building supplies. Complete credit card reconciliation and upload receipts by end of each month. Review all mail and send accounting and checks mailed to the program. Send invoices to accounting for payment for any contractors. Create all client binders and parent information packets. Update CFO on new hires who need to be added to the facility car insurance. Management Responsibilities Execute daily operations, including supervision of administrative services, personnel management, and interdepartmental coordination. Support facility staff in job performance. Assist in Joint Commission, OSHA, and state required trainings monthly and annually for all staff. Issue and track mandated monthly training logs/manuals for all staff, including off‑site per diem employees. Ensure all Monte Nido & Affiliates rules, policies and guidelines are adhered to, including facility health and safety. Coordinate with supervisors and Human Resources to ensure staff are current with Joint Commission employee requirements. Assist in completion of orientation and onboarding with new hires. Assist Human Resources staff in maintaining personnel files up to date. Complete time cards and payroll bi‑weekly for all staff. Require availability for on‑call when necessary and pick up voids/call offs. Overall Duties Exercise maturity of judgment while maintaining strict confidentiality standards and professionalism in interaction with staff and clients. Maintain the values and philosophy of the mission statement of Monte Nido & Affiliates. Adhere to and follow Monte Nido & Affiliates policies and procedures. Provide additional program support as needed. Perform other tasks as assigned. Qualifications Bachelor’s Degree. Experience in a supervisory or leadership role working in a day treatment, residential, or hospital setting. CPR certification required, or within 90 days of hire. #J-18808-Ljbffr Monte Nido