Information Systems Technician - HHSA

Job Title

Information Systems Specialist

Job Description

The County of Siskiyou is an Affirmative Action/Equal Opportunity Employer. We welcome applicants of any race, religion, or ancestry. Opening in the Health and Human Services Agency. General statement of duties include ensuring the efficient operation and integrity of the automated information systems for all County department's or assigned department's delivery system; serving as a main resource person for users of the County or assigned department's automated information systems; analyzing, investigating, and resolving computer-related problems; improving and modifying systems; providing training and instruction; coordinating with the state or other central help desks; and performing related work as required. This classification is a for cause, non-exempt position.

Examples of Duties

Act as a resource person for users by answering questions and resolving problems related to the use, application, and operation of automated service systems and related information systems; diagnose problems to determine if the cause is due to system, software, hardware, or other source, and correct problem and operational procedures or refer more difficult problems to appropriate personnel or vendors; research regulations, procedures, and/or technical reference materials as necessary; meet with management, supervisory staff, and other staff regarding systems usage, improvements, modifications, maintenance, and training needs for workers; work with computer support personnel in identifying problems with the system, programs, PC's, or printers; document and track system problems and write reports on issues; coordinate with central help desk personnel to resolve problems; stay abreast of the new county/statewide automated system procedures and prepare on-line bulletins to inform users of changes or additions; write or assist in writing and revising procedures, instructional materials and staff development tools for systems-related training; develop system training material for users, or recommend outside contractors to provide training; and attend meetings and represent County and/or assigned department at meetings with other departments and agencies for information sharing, system improvements, and implementation of changes.

• Regulations and procedures related to specific automated information systems utilized for all County departments or assigned department.
• Work methods and techniques employed by department staff including documentation and reporting requirements.
• County/ assigned departmental goals and program objectives
• Principles of work direction, work coordination, and training.
• Statewide automated systems used by the County or assigned department from a user perspective and general application.
• Terminology relating to computer software, hardware, and peripheral equipment.

Ability to:

• Perform routine installations of microcomputer equipment and related peripherals, install common software, and troubleshoot common failures.
• Evaluate and interpret automated information systems from a user perspective.
• Identify, evaluate, and research operational problems, make independent judgments, and implement changes.
• Gather information to establish or identify needs and make recommendations for improvement; draw logical conclusions and make appropriate recommendations.
• Understand and apply rules, regulations, ordinances, and legislation; stay abreast of new program regulations and legislation; and determine the impact of regulatory change on local database operations and systems.
• Maintain confidentiality of information.
• Communicate effectively orally and in writing.
• Read and comprehend written material on a wide variety of technical subjects.
• Organize, prioritize, schedule, and coordinate workflow to meet production deadlines.
• Maintain records and document actions.
• Train users in the use of automated systems, computer equipment, and software.
• Effectively represent county and department computer services with other staff and agencies.
• Establish and maintain cooperative working relationships.

Typical Qualifications

Training and experience that would provide the knowledge and skills to successfully perform the listed duties is qualifying. A typical way, but not required, to obtain the required knowledge and skills would be: previous training and/or work experience with computer hardware, software, and computerized information systems at a level to facilitate quick learning of county and department systems such as UNIX, MS-DOS, or WINDOWS and automated systems software is necessary and two years of varied office experience involving the installation, troubleshooting, and application of microcomputer software as a significant portion of responsibilities.

Supplemental Information

Typical physical requirements include sitting for extended periods; frequently standing and walking; normal manual dexterity and eye-hand coordination; lift and move objects weighing up to 25 lbs.; corrected hearing and vision to normal range; verbal communication; use of office equipment, including computer, telephone, calculator, copiers, and FAX. Typical working conditions include work performed in an office environment, continuous contact with other staff.