Senior Operations Manager

Senior Operations Manager

The Senior Operations Manager will lead high-volume transportation and distribution operations in a fast-paced, 24/7 environment. This individual will oversee multiple customer accounts within an assigned territory while maintaining strong standards for service, safety, efficiency, and profitability.

The ideal candidate will bring significant transportation and logistics leadership experience, including private fleet operations, independent contractor management, and dispatch. Grocery, food distribution, and temperature-controlled or cold-chain experience are highly preferred.

This role requires a hands on leader who can manage daily operations, strengthen customer relationships, evaluate existing processes, and implement improvements that support continued business growth.

Following completion of training, the immediate schedule will be Sunday through Thursday. Final hours are still being determined, but possible schedules may include:

• 9:00 a.m. to 6:00 p.m.
• 1:00 p.m. to 10:00 p.m.

Flexibility is required to support a 24/7 operation, including occasional weekends, holidays, and overnight needs.

Key Responsibilities

Oversee transportation, distribution, and operational activities for multiple customer accounts within the assigned territory

Manage dispatching, routing, and tracking of drivers and loads

Lead supervisors and frontline team members while communicating expectations, reinforcing accountability, and supporting strong performance

Maintain consistent communication with customers while delivering a high level of service

Investigate and resolve customer, shipper, driver, and operational concerns

Plan and organize staffing and daily workflows to ensure operational requirements are met

Implement schedule, policy, system, and procedural changes as needed

Partner with other managers and departments to establish and execute operational goals

Monitor compliance with company policies, safety requirements, customer contracts, and DOT and FMCSA regulations

Review expenditures and financial performance to identify opportunities to improve profitability and service

Develop and manage operational plans, policies, and budgets

Conduct employee training related to systems, safety, service, quality, and process improvement

Evaluate current systems and procedures and recommend practical improvements

Support the overall strategic direction and continued growth of the operation

Required Experience

At least five years of transportation and logistics experience, with a strong emphasis on account management

At least five years of leadership experience managing supervisors and frontline employees

At least five years of dispatch experience, including planning, routing, and tracking

Experience supporting private fleet operations and/or independent contractors

Strong knowledge of applicable state and federal DOT and FMCSA regulations

Experience leading operations within a fast paced, high volume environment

Strong customer relationship and service management experience

Highly Preferred Experience

Temperature controlled transportation or distribution

Grocery or food distribution

Cold chain operations

Bilingual fluency in English and Spanish

Bachelor's degree in business, logistics, supply chain management, or a related field

Skills and Leadership Qualities

Strong operational judgment and business acumen

Proven ability to lead through complex challenges and changing priorities

Effective problem solving and critical thinking skills

Strong organizational and time management abilities

Excellent attention to detail

Clear and professional communication skills

Ability to remain calm, organized, and responsive in a dynamic environment

Strong understanding of strategic planning, resource allocation, employee leadership, and operational management

Commitment to accountability, integrity, and leading by example

Proficiency with Microsoft Office, Outlook, and transportation or workforce management systems

Experience with TruckMate, Samsara, or Paylocity is helpful

Physical Requirements

This position regularly requires standing and walking for extended periods. The employee may occasionally work within temperature controlled environments where conditions fluctuate.

The role may also require:

• Occasional lifting of approximately 50 pounds
• Ascending and descending stairs or ramps
• Working within active transportation and distribution environments