Technical Support Specialist, Tier 2

Job Description

Job Description

Description:

As a leading provider of comprehensive digital signage solutions, Spectrio empowers clients to transform their business locations into modern, dynamic destinations for customers and employees.

Headquartered in Tampa, Florida, and serving more than 150,000 global client locations across industries including automotive, healthcare, and financial services, Spectrio consistently ranks among the fastest-growing and largest companies in the Tampa Bay area.

As part of the Tampa Bay Business Journal’s “Fast 50” and “Tampa Bay 200,” as well as being honored 11 times on the Inc. 5000. Spectrio’s digital signage software has received praise for its features and ease of use by reviewers on Capterra and G2, as well as winning multiple awards for creative content, technology, and innovation!

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This position is open to external candidates in Florida, North Carolina, or Texas and offers the flexibility of remote work. Internal candidates are also encouraged to apply.

Primary Objective:

The Technical Support Specialist, Tier 2 is passionate about the Spectrio brand and products while providing technical support for end users.

Responsibilities include:

• Provide technical support over the phone to end users.
• Comprehend and apply technical information, and present technical information to customers in a non-technical manner.
• Perform data entry duties, monitor, operate or coordinate and assist others in the operation of computer hardware, software, and peripherals.
• Utilize computer equipment, software and diagnostic tools to perform a broad range of computer operations assignments.
• Update supervisor on status of projects or technical issues.
• Assist with the creation and documentation of technical knowledge base for common issues experienced by end users.
• Perform other duties as assigned.

Requirements:

• 2+ years of related experience with computers and providing customer service in a call center environment.
• A.S. in Computer Science preferred.
• Previous CRM and ERP experience preferred.
• Experience using NetSuite, Google Suite, and other basic computer related skills.
• Ability to effectively prioritize and execute tasks and adapt to change.
• Ability to work under pressure with interruptions and challenging deadlines.
• Must show aptitude and desire to learn new skills on the job.
• Analytical and problem-solving abilities.
• Team-oriented, collaborative and have a positive attitude.
• Strong customer-service orientation with ability to be courteous and helpful.

Remote Work & Benefits at Spectrio

• Work From Home - Remote Culture
• With an Internet Allowance per month
• Vacation/Personal Time: Prorated PTO that accrues per pay period after 30 days of employment.
• < 3 Years of Service: 15 days per year.
• 3-5 Years of Service: 17 days per year.
• 5+ Years of Service: 20 days per year.
• Paid Sick Leave: All employees accrue up to 40 hours (5 days) of sick time per year.
• Company Paid Holidays: 10 observed holidays per year
• Medical Insurance: Three plan options (Low HSA, Mid, and High Plans) Dental Insurance: High and Low PPO plan options & Vision Insurance.
• Basic Life Insurance: $50,000 policy, 100% employer-paid.
• Short-Term Disability: 100% employer-paid; covers 60% of weekly salary for up to 26 weeks.
• Voluntary Benefits: Optional purchase of Voluntary Life/AD&D, Long-Term Disability, Accident, Critical Illness, and Hospital Indemnity.
• Pet Benefits Plan
• Employee Assistance Program (EAP): Confidential 24/7 support

Spectrio is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category.

To ensure candidate authenticity and data security during remote interviews, Spectrio may request visual photo identification verification during virtual meetings.

This position is open to external candidates in Florida, North Carolina, or Texas and offers the flexibility of remote work. Internal candidates are also encouraged to apply.