Sr. E-commerce Ops Manager

Sr. E-commerce Operations ManagerAt Organics Ocean, we're seeking an Sr. E-commerce Operations Manager to own and optimize our entire DTC ecosystem. This role exists to lead the systems, structure, and team that keep our Shopify-driven operations running seamlessly, without leadership dependency.You'll design and refine scalable processes, coordinate cross-functional execution, and ensure every launch, integration, and workflow function with precision. From aligning developers and designers to partnering with marketing, supply chain, and customer care, you'll create the connective tissue that keeps growth on track.If you love bringing order to complexity, thrive in high-accountability environments, and take pride in owning results end to end, we'd love to meet you.Organics Ocean is a premium DTC supplement brand empowering health through science-backed, clean, and effective products. We are building a trusted wellness authority rooted in transparency, education, and long-term customer loyalty.We operate in a high-growth, fast-paced environment where we constantly test, optimize, and innovate. Our team consists of high-performing operators who move with urgency and take pride in their craft. We maintain a collaborative, low-ego culture where feedback is direct, expectations are clear, and strong ideas win regardless of title. We believe our next stage of expansion requires A-players who thrive in ambiguity and hold a high bar for excellence.What You'll OwnE-commerce Operations & Platform ManagementE-commerce GovernanceTeam Leadership & Project ManagementProduct Launches & Cross-Functional ExecutionOperational Metrics & Performance ManagementOptimization & Process ImprovementSystems Integration & App ManagementAI-Powered Operations & Workflow AutomationWhat Success Looks LikeWhat You Bring6 + years of experience in E-commerce Operations, ideally within DTC or high-growth consumer brands.2+ years of leadership experience (conducting reviews, coaching, discipline), preferably with global teams.Proven recent expertise managing Shopify, Shopify Plus and Amazon stores.Project management experience.Demonstrated ability to lead teams, manage projects, and oversee day-to-day digital operations.Familiarity with key eCommerce tools and systems, including Klaviyo (email and customer communication), Loop or Recharge (subscriptions), After-Sell (upsells), and Looker / Triple Whale (reporting).Proven experience leveraging paid enterprise AI platforms (e.g., ChatGPT Plus, Claude Team, Gemini Advanced) to optimize workflows, improve documentation, and accelerate decision-making in an eCommerce/DTC environment.Strong organizational and project management skills.Detail-oriented with the ability to balance multiple priorities under tight timelines.Excellent communicator, comfortable collaborating across departments and managing remote teams.Data-driven mindset with comfort in interpreting metrics and identifying operational bottlenecks.Detail-oriented, problem solver, and calm under pressure.Limited travel may be required.Willingness to work US time zones, regardless of geographic location.Access to a computer, a reliable internet connection, and a distraction-free work environment.Ideal CandidateExperience managing international Shopify setups (multi-currency, duties, localized pages).Prior exposure to ERP or inventory management systems.Experience with high-volume product launches or rapid creative testing environments.Passion for the health and wellness or supplement space.Proficiency with AI-assisted operations: familiarity with prompt engineering, workflow automation using AI tools, or building internal AI-powered documentation systems is a strong differentiator.Offer DetailsPay is between $125,000 – $165,000, depending on experience and location of the candidate.Healthcare, dental, and vision are available.10 annual paid U.S. observed holidays.401K with a best-in-class company match.Exclusive employee product discounts.Software Utilized by the CompanyClickUp, Slack, Google Workspace, Dropbox, Triple Whale, Aspire, Canva, Everflow, Figma, Google Meets, A2X, QuickBooks, Claude (AI)Our Interview ProcessOur selection process involves an Application review, HR Interview, and Hiring Manager Interview. Depending on the role, candidates may also complete a Paid Project and a final interview with our Director, VP, or CEO. Because we take great care in selecting our team, our hiring timeline may adjust based on business needs to ensure the best long-term fit.