Medical Support Assistant (Medical Receptionist)

divh2Medical Support Assistant (Medical Receptionist)/h2pAnsible Government Solutions, LLC (Ansible) is currently recruiting Medical Support Assistants (Medical Receptionist) to support the Montana VA Health Care System, locations including:/pulliFort Harrison VAMC 3687 Veterans Drive, Fort Harrison, MT 59636/liliHelena POM (non-clinical) 2869 N Montana Ave, Helena, MT 59601/liliHelena VA Sleep Center 2271 Deerfield Ln, Helena, MT 59601/li/ulpWorking hours are Mon-Fri, 8am-4:30pm (8-hour shifts within this window). If you accept employment with Ansible, you must also acknowledge that any assigned schedule is subject to change at the direction of either Ansible or its customers. Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers success as if it is their own./ph3Responsibilities/h3ulliScheduling and coordinating appointments per VHA Directives 1230 and 1232/liliUsing VA systems: VistA, CPRS, CTM, HSRM, PPMS, EPSI, Cisco Call Center, etc./liliValidating and updating patient demographic information/liliProcessing community care consults and integrating records into CPRS/VistA/liliAnswering and responding to phone calls professionally and promptly/liliPerforming appointment tracking, pre/post appointment contacts/liliProviding customer service to patients, families, VA staff, and providers/liliSupporting patient aligned care teams and VetLink check-in systems/liliMonitoring and resolving scheduling issues and patient communications/liliEnsuring compliance with VA scheduling policies and performance standards/liliParticipating in team huddles and maintaining efficient workflow/liliHandling correspondence and updating no-shows and clinic status/liliCompleting mandatory scheduling and compliance training/liliMaintaining privacy, HIPAA, and IT security standards/liliParticipating in quality assurance and performance monitoring/li/ulh3Qualifications/h3ulliCitizen of the United States of America./liliHigh school diploma or GED./liliAbility to speak clearly, hear and write English./liliUtilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 50 wpm with minimum errors./liliNo health restrictions affecting job performance./liliBasic medical terminology/liliMinimum 6 months of customer service experience./liliNo sponsorship available/li/ulpstrongAll candidates must be able to:/strong/pulliSit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift/liliLift up to 50 lbs from floor to waist/liliLift up to 20 lbs/liliCarry up to 40 lbs a reasonable distance/liliPush/pull with 30 lbs of force/li/ulpstrongAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran./strong/p/div