Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to join a team in North Bethesda, Maryland in a contract position with the potential to become permanent. This role is ideal for someone who enjoys helping customers, managing a high volume of communication, and keeping service interactions organized and accurate. The right candidate will bring strong communication skills, a customer-first mindset, and the ability to handle both phone and email inquiries in a fast-paced environment.

Responsibilities:
• Respond to incoming customer calls with professionalism, providing timely assistance and clear information.
• Make outbound calls as needed to follow up on requests, resolve open issues, or confirm order details.
• Enter customer orders accurately into internal systems while maintaining attention to detail.
• Manage email correspondence with customers, ensuring messages are handled promptly and thoroughly.
• Address service questions, troubleshoot routine concerns, and escalate more complex matters when appropriate.
• Maintain complete and accurate records of customer interactions, transactions, and follow-up activities.
• Support daily call center operations by balancing multiple customer needs efficiently and courteously.• Previous experience in a customer service or call center environment.
• Ability to handle a high volume of inbound and outbound phone interactions.
• Experience with order entry and maintaining accurate customer records.
• Strong written communication skills for clear and accurate email correspondence.
• Excellent verbal communication and active listening abilities.
• Strong organizational skills with close attention to detail.
• Ability to work effectively in a fast-paced, team-oriented setting.