Veterinary Receptionist / Client Service Representative

Veterinary Receptionist / Client Service RepresentativeCountry Lakes Animal Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital.At Country Lakes, clients aren't just names on a schedule. Many have been bringing their pets here for years, and some even drive in from Long Island to do it. Between wellness visits, boarding drop-offs, grooming pickups, and the occasional hard goodbye, the front desk is where that trust begins.In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment. If you're someone who remembers the dog's name, notices when a client needs a little extra kindness, and loves being part of a small, close-knit team, you'll feel right at home here.Schedule and compensation:Compensation: $16.00 – $18.50 per hour, for each hour workedSchedule: This is a full-time position with a 4 x 10 schedule and availability needed Monday, Tuesday, Thursday, and Friday. Rotating Saturday availability may be needed in the future. No on-call requirements.Full-time Benefits Package*:Health package: Medical, dental, and vision insuranceLife insurance and disabilityEmployee Assistance Program (EAP)401k with company matchPaid time off in accordance with site policy and applicable lawPersonal pet discount*Part-time team members may be eligible for limited benefits in accordance with company policy and state law.Minimum qualifications and skill set:1+ years of experience in a customer service, reception, or client-facing rolePrevious veterinary receptionist or healthcare-related front-desk experience preferredProficiency in the following skills:Ability to manage a multi-line phone system while assisting in-person clientsExperience working with veterinary practice management software, especially Cornerstone, preferredExceptional verbal and written communication skillsAbility to provide compassionate, professional service to clients during both routine and emotionally sensitive situationsStrong organizational and time management skillsExperience scheduling appointments and coordinating calendars preferredAbility to accurately process payments and maintain financial recordsPositive attitude and willingness to collaborate with a teamAbility to remain calm, professional, and solution-oriented during busy periodsWhy choose Country Lakes Animal Clinic?Country Lakes Animal Clinic is a full-service 1-doctor (and growing) small animal practice in Mine Hill, NJ, serving the Morris County community with compassionate, personalized care since 2009. Led by a Cornell-trained DVM with over 20 years of experience in this community, the clinic offers general medicine, surgery, dentistry with digital dental radiographs, diagnostics, boarding, grooming, and house calls.Located on Route 46 in Morris County, just 38 miles west of Midtown Manhattan, this is a well-established, relationship-driven practice with a recently renovated facility, room to grow, and a team that is just getting started on its next chapter. If you want to practice meaningful medicine in a close-knit clinic where clients know your name and the doctor leading the team genuinely cares, Country Lakes is worth a conversation.Apply today and be part of something growing!