Senior Endpoint Support Specialist Windows/Mac/AD+AV

All Jobs • Senior Endpoint Support Specialist Windows/Mac/AD+AV Company InfoStructures, Inc. Who we are: InfoStructures, Inc. is an information technology services firm located in Rockville, MD. Since 1988 we have been applying technology to better the workplace. We place great value in the work our people do and in the difference their efforts make in people’s lives. We are seeking an energetic, highly motivated, qualified senior endpoint support specialist to support our government client. What experience you need: Four years plus (4+) of real world in-person and remote desktop systems support, preferably in an enterprise environment, and recent and relevant experience in Windows 1x laptops/desktops/tablets, MacOS and IOS devices. You should also have: Tremendous attention to detail Excellent problem-resolution skills Ability to weigh several options and provide the most efficient solution OUTSTANDING oral (in person/phone) and written communication skills, including an ability to deal with people at various levels, from technician- to executive Strong ability to build client relationships Thorough working knowledge supporting the following technologies is desired in as many of these areas as possible: Experience administering hybrid Active Directory environment (users, computers, group policies) – especially using Adaxes Microsoft Autopilot + other Microsoft imaging/provisioning technologies Windows 1x – including device and driver installation, troubleshooting and patching Hardware familiarity with Dell computing platforms (both desktop and laptop) Mac OS installation/configuration/app support Other: O365 Applications VPN, MFA, and other technologies used by remote workers Basic local and network connectivity including troubleshooting TCP/IP, DHCP, NICs, DNS, network drive mappings, etc. VPNs, Group Policy, challenges faced by teleworkers ServiceNow Service Desk application Conference room AV, including Crestron and Teams-enabled devices Desirable training/certifications you should have BS Degree A+/Net+/Security+/CCNA Windows or Mac certifications ITIL v4/v5 What you will do You will provide remote- and on-site endpoint (e.g., desktops, laptops, iPhone/iPad) support for users at a government client. This will include troubleshooting incidents and problems as well as handling request for services, e.g., installations, configurations, moves, migrations, upgrades. You may also be involved with: Documenting and defining policies and procedures Creating technical reports Completing other duties as assigned You will provision and manage users in a Microsoft hybrid Active Directory environment. Clearance requirements Ability to pass a corporate and Federal background check. Previous Federal Agency check (or higher) clearance preferred. Where you will do it This position is fully on-site at our Federal customer’s downtown facilities. Facilities are Metro accessible. InfoStructures is an Equal Opportunity Employer. #J-18808-Ljbffr InfoStructures, Inc.