L2 Desktop Support Analyst

Description We are seeking an experienced L2 Desktop Support Analyst Contractor to provide hands-on technical support across Client's Los Angeles-area locations. The initial engagement will require full-time, on-site support during the integration and transition phase. The contractor will help ensure a smooth technology integration, support end users, deploy and configure equipment, and troubleshoot desktop, application, network, telephony, mobility, and connectivity issues. Following the initial integration phase, the engagement may transition to a part-time or on-demand support model, based on business requirements and ongoing need for on-site technical support. The contractor may be engaged as needed for technical issues, employee onboarding and offboarding, hardware deployments, technology projects, troubleshooting, and other IT support requirements. The initial contract term is expected to be 36 months, with the potential for renewal or extension based on business needs, contractor performance, and the continued requirement for technical support. The ideal candidate will have strong L2 desktop support experience, excellent customer service skills, executive/VIP support experience, and the ability to work independently while taking ownership of technical issues through resolution. Engagement & Contract Details Position: L2 Desktop Support Analyst Contractor Initial Contract Term: 36 months Initial Support Requirement: Full-time, on-site support during the integration and transition phase Potential Future Model: Part-time or on-demand support following the initial integration phase Extension: Potential renewal or extension based on business requirements Support Model: On-site, deskside, and remote technical support as required Travel: Travel between local locations may be required Schedule: Full-time during the initial integration phase, with flexibility for occasional after-hours, weekend, or holiday support as required On-Call: Participation in an on-call arrangement may be required Primary Responsibilities Provide Executive Level I/Level II IT support for desktop hardware and software, telephony, mobility, and basic network connectivity. Integration & Transition Support: During the initial integration phase, the contractor will: Provide dedicated full-time on-site technical support. Assist with the integration and transition of end-user technology environments. Configure and deploy desktop and laptop equipment. Assist with employee onboarding and technology provisioning. Support hardware replacements, relocations, and equipment refreshes. Troubleshoot desktop, application, network, telephony, and mobility issues. Identify and document technical issues and recurring problems. Coordinate with internal IT teams, vendors, and other technical resources. Support technology-related projects and transition activities. Help establish and maintain support documentation and knowledge articles. Ensure users receive timely and professional technical support throughout the integration period. Entry-Level Network Support Troubleshoot basic TCP/IP, IP addressing, DNS, DHCP, gateway, and connectivity issues. Diagnose wired and wireless network connectivity problems. Troubleshoot VPN and remote-access connectivity. Verify connectivity to applications, shared drives, printers, and network resources. Perform basic diagnostics using tools such as ping, ipconfig/ifconfig, tracert/traceroute, and nslookup. Perform basic troubleshooting of network cables, ports, switches, wireless access points, and endpoint network adapters. Understand basic Cisco networking concepts, including switches, ports, VLANs, access points, and network connectivity. Determine whether an issue is related to the endpoint or requires escalation to Network/Infrastructure teams. Provide complete troubleshooting information when escalating network-related incidents. Maintain ownership of the incident through escalation and resolution. Skills Desktop, Windows 10, Service desk, Hardware, Support Top Skills Details Desktop,Windows 10,Service desk,Hardware,Support Additional Skills & Qualifications Basic Network Experience Level Intermediate Level Job Type & Location This is a Contract position based out of Los Angeles, CA. Pay And Benefits The pay range for this position is $25.00 - $33.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & Location This is a Contract position based out of Los Angeles, CA. Application Deadline This position is anticipated to close on Oct 16, 2026. Workplace Type This is a fully onsite position in Los Angeles, CA. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems And TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr TEKsystems