Customer Service Representative

Customer Service Representative

JSG is hiring a Order Entry Clerk / Customer Service Representative for a TEMP-HIRE position in Orange, CA! PAY RATE: $20 plus depending on experience Must be able to work every other Saturday

Job Description

The Customer Service Representative is expected to maintain, build, and create strong relationships with our customers. He/she should represent the company in a positive light by helping our customers to the best of her abilities, striving for continuous improvement. Some responsibilities include but are not limited to:

• Must be able to type 50+ WPM
• Answer incoming calls in a timely and professional manner
• Process orders and do any necessary follow-up or call-backs
• Have an up-to-date knowledge on the company's products and specials
• Interact and help outside sales representatives with customer requests/inquiries
• Maintain our customer database
• Provide excellent customer service for walk-in customers
• Assist customers in placing their orders by providing product knowledge
• Understand and learn company internal processes
• Receive and resolve customer issues in a professional manner
• Process online quotations and orders
• Help create driver route sheets
• Complete all other tasks and responsibilities as assigned

#D800 Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.