Internal Service Advisor

Job Description

Job Description

Internal Service Advisor

Ocean Mazda Roswell
Location: Roswell, GA
Department: Service
Employment Type: Full-Time

About the Opportunity

Ocean Mazda Roswell is seeking an organized, detail-oriented, and highly accountable Internal Service Advisor to join our Service Department.

The Internal Service Advisor is responsible for coordinating service and repair work on dealership-owned vehicles, including new and used inventory, used-vehicle reconditioning, and other internal repair orders.

This position serves as an important liaison between the Service Department, Used Car Department, Sales Department, Parts Department, technicians, and dealership management to ensure vehicles move through the repair and reconditioning process efficiently and are completed accurately and on time.

The ideal candidate understands dealership service operations, has excellent follow-through, and is comfortable managing multiple vehicles and repair orders at the same time.

Key Responsibilities

• Open and manage internal repair orders for dealership-owned vehicles.

• Coordinate mechanical repairs, maintenance, inspections, and reconditioning of new and used vehicle inventory.

• Ensure vehicles entering the Service Department are properly documented and assigned.

• Review requested work and communicate repair needs to the appropriate technician.

• Monitor internal repair orders throughout the repair process.

• Maintain awareness of the status and location of vehicles assigned for service or reconditioning.

• Review technician findings and recommendations and communicate additional repair needs to the appropriate manager for approval.

• Obtain required internal approvals before proceeding with additional repairs or expenses.

• Coordinate with the Parts Department regarding parts availability, special orders, and backordered parts.

• Follow up on outstanding parts to prevent unnecessary delays.

• Communicate regularly with Used Car Management, Sales Management, Service Management, and other appropriate personnel regarding vehicle status.

• Prioritize vehicles based on dealership needs and management direction.

• Help ensure used vehicles move through the reconditioning process efficiently and are ready for sale as quickly as possible.

• Track vehicles awaiting inspection, repair, parts, approval, completion, or final quality control.

• Identify delays or bottlenecks and escalate concerns to management when necessary.

• Verify that authorized repairs have been completed before closing internal repair orders.

• Review repair orders for accuracy, including labor operations, parts, documentation, and appropriate internal charges.

• Ensure internal repair orders contain complete and accurate documentation.

• Assist with coordinating outside vendor work when necessary.

• Track vehicles sent to outside vendors and follow up to ensure timely completion and return.

• Coordinate vehicle movement as necessary between departments and designated repair or reconditioning areas.

• Maintain accurate records of vehicle status, repair progress, and completed work.

• Work closely with technicians and shop leadership to help maintain an efficient workflow.

• Assist Service Management with internal service reports and outstanding repair-order reviews as requested.

• Follow dealership policies, manufacturer requirements, and established internal repair procedures.

• Perform other duties as assigned by management.

Used Vehicle Reconditioning

A significant responsibility of the Internal Service Advisor is helping manage the dealership's used-vehicle reconditioning process .

The Internal Service Advisor will work closely with Used Car Management and the Service Department to:

• Coordinate initial inspections of acquired and traded vehicles.

• Ensure identified mechanical and safety concerns are properly documented.

• Obtain appropriate approvals for recommended repairs.

• Track approved repairs through completion.

• Coordinate required parts and outside vendor services.

• Monitor vehicles that are waiting for parts or additional work.

• Communicate vehicle status and anticipated completion timelines.

• Help minimize unnecessary reconditioning delays.

• Ensure completed vehicles are properly documented and released back to the appropriate department.

The goal is to maintain an organized and efficient process so inventory can be safely prepared and made available for sale without unnecessary delays.

Internal Repair Order Control & Accountability

The successful candidate must be able to maintain control of a large number of active repair orders and know the status of each vehicle.

This includes understanding:

• Where the vehicle is located

• What work has been requested

• What repairs have been recommended

• What has been approved

• What work is currently being performed

• Whether parts are required or outstanding

• Whether the vehicle is with an outside vendor

• What is preventing completion

• What follow-up is required

• When the vehicle is expected to be completed

Strong documentation and consistent follow-up are essential to this position.

What We're Looking For

We are looking for someone who is:

• Extremely organized and detail-oriented.

• Strong with follow-up and accountability.

• Able to manage multiple vehicles and repair orders simultaneously.

• Comfortable communicating with technicians, managers, Parts personnel, and other departments.

• Proactive about identifying delays and resolving problems.

• Able to prioritize work based on dealership needs.

• Comfortable working in a fast-paced Service Department.

• Able to maintain accurate records and documentation.

• Dependable and punctual.

• Professional and team-oriented.

• Focused on efficiency without sacrificing quality or accuracy.

Qualifications

• Previous automotive dealership experience strongly preferred.

• Previous Service Advisor, Internal Advisor, Dispatcher, Warranty, Service Coordinator, or similar dealership experience preferred.

• Experience with used-vehicle reconditioning is strongly preferred.

• Working knowledge of automotive service and repair terminology.

• Understanding of dealership repair-order processes.

• Ability to read and understand technician recommendations and repair documentation.

• Strong computer and data-entry skills.

• CDK experience strongly preferred.

• Excellent organizational and time-management skills.

• Strong written and verbal communication skills.

• Ability to work effectively across multiple dealership departments.

• Ability to manage competing priorities and deadlines.

• Valid driver's license with an acceptable driving record required.

• Must be able to meet applicable pre-employment requirements.

Why This Position Matters

The Internal Service Advisor plays a critical role in keeping dealership inventory moving.

Every day a vehicle remains unnecessarily tied up in reconditioning or waiting for follow-up is another day that vehicle is unavailable for sale. This position requires someone who takes ownership of the process, communicates consistently, and follows each vehicle through completion.

Success in this position means maintaining visibility, accountability, communication, and urgency throughout the internal service and reconditioning process.

Benefits

Ocean Mazda Roswell offers eligible employees a competitive benefits package, including:

• Medical, dental, and vision insurance

• 401(k)

• Paid time off

• Employee discounts

• Mazda and dealership training

• Professional development opportunities

• Opportunities for advancement within Ocean Automotive Group

Join Our Team

If you have dealership service experience, understand the importance of efficient vehicle reconditioning, and are someone who takes ownership of getting things completed, we encourage you to apply.

Join Ocean Mazda Roswell and help keep our inventory moving from inspection to frontline-ready.