Service Coordinator

Service Coordinator

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Service Coordinator in Springfield, Missouri, to support our fast-growing Voice (MSS) division.

MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

WHAT YOU WILL BE DOING:

As a Service Coordinator, you will play a key role in ensuring seamless service delivery and exceptional customer experiences. Your responsibilities will include:

• Acting as the primary point of contact for service requests.
• Evaluating customer needs and connecting them with the appropriate resources.
• Scheduling daily work for field service technicians and coordinating with customers and subcontractors.
• Collaborating across departments to communicate daily priorities with service and operations teams.
• Responding promptly to phone calls and email inquiries.
• Creating, tracking, and closing service tickets accurately and on time, ensuring all documentation and technician hours are properly recorded.
• Regularly reviewing and updating Work-in-Progress (WIP) reports.
• Generating reports and ensuring key performance indicators (KPIs) are met.
• Reviewing sales and service tickets for accuracy and sending invoices via email or mail.
• Managing customer contact information, resolving billing discrepancies, and assisting with collections on overdue accounts.
• Building and maintaining strong relationships with customers and vendors.
• Promoting and maintaining a safe, positive, and productive work environment.
• Performing additional duties as assigned.

WHAT YOU WILL BRING TO THE TEAM:

We're looking for a proactive and detail-oriented professional who brings:

• 13 years of experience in customer operations or related fields such as:
• Customer Service
• Scheduling/Dispatching
• Accounts Payable/Receivable
• Previous administrative experience required.
• Proficiency in Microsoft Office, especially Word and Excel.
• Strong customer service orientation and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Ability to work well under pressure and meet deadlines.
• Strong critical thinking and analytical skills.
• Clear and professional verbal and written communication skills.

YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The physical environment requires the employee to work inside.

While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 20 pounds, and frequently position self to maintain computers or other equipment as needed.

DIRECT REPORTS: No Direct Reports

WHO WE ARE

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turnkey systems, products, and services including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 65,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

WHAT WE BELIEVE

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our "Service First DNA" culture. Service isn't just a motto for MCA; it's an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.

NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are "better together."