Sales Coordinator

Job Description

Job Description

Position Summary:Must be an experienced and ambitious sales professional. Responsible for proactive as well as reactive sales efforts which will be accomplished through a combination of tele-prospecting and direct sales efforts. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.Duties and Responsibilities:− Able to work a flexible schedule, be reliable and adhere to start times.− Wear proper attire and a nametag while on shift. Keep personal appearance professional.− Complete all required company and brand-specific training and/or certifications in a timely manner.− Acknowledge guests in public areas with warm friendly greetings. Use the 5/10 rule.− Be knowledgeable about daily hotel operations, check daily event sheets, bulletin boards and Pass It On logs to stay current on all changes, new procedures and events.− Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before they arrive.− Ensure timely response to clients for all bookings with a maximum of 24 hours for all responses.− Proactively identifies, qualifies, and solicits new business opportunities through account, market penetration and saturation.− Prospect and qualify all lead sources through cold calls, tele-prospecting and networking to generate new opportunities.− Maintain monthly activity goals and revenue quotas.− Establish site visits of model rooms. Conduct hotel tours and site inspections for potential customers.− Secure the best sales opportunities for the hotel based on market conditions and hotel needs. Establish long-term relationships and commitments from negotiated accounts and group business.− Use available tools to understand competitors' strengths and weaknesses and know how to sell against them.− Effectively develop relationships within the community to strengthen and expand the customer base.− Perpetuate enthusiasm and a spirit of sales throughout the hotel team by providing training and support related to understanding processes and requirements for doing business with key clients.− Maintain records of all third-party client contracts to ensure timely renewal and rate negotiations, with the continuous updating and filing of new negotiations respectively.− Work with various departments as needed to resolve Guest Relation issues, and minimize billing and service errors by proactively educating the team on client-specific needs.− Create customer correspondence as required: sales agreements, proposals and thank you letters.− Maintain a safe, secure and healthy work environment by following safety and security protocols.− Handle all duties according to hotel policies, procedures, rules and standards.Physical, Mental and Environmental Demands:− Must be able to push and pull up to 50 lbs. and carry up to 20 lbs.− Must be able to bend, reach, kneel, pivot and grip items while working at assigned tasks.− Must have the manual dexterity and coordination to operate all office equipment.− Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruptions.− Must be able to travel from employer's site to customer site. Requires the physical ability to drive an automobile.Skills, Educational Background, Experience and Basic Expectations:− High School Diploma or GED required.− A team player, yet able to work independently.− Previous sales experience required.− Customer Service Skills and communication.− Able to organize, plan ahead and manage workload.