General Manager

General Manager

The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel for the Select Service Division.

Responsibilities include touring the operating departments daily, conducting weekly staff meetings, meeting financial review dates, holding monthly financial reviews, ensuring department heads maintain budgeted productivity levels, developing managers for future advancement, playing a pivotal role in hotel sales efforts, participating in required M.O.D. coverage, maintaining direct contact with management trainees, adhering to all Highgate Hotel policies and procedures, overseeing the Highgate Hotel budget process, ensuring training in service standards, assisting in creating a positive team-oriented environment, inspecting rooms regularly, ensuring complete processing of invoices daily, ensuring that all appropriate information for financial documents is received by the Corporate Office monthly, ensuring the cleanliness and maintenance of the physical property, ensuring that employees are attentive, friendly, courteous and efficient in their interactions, forecasting the hotel's financial position, preparing and conducting all management interviews, interviewing all prospective final candidates for any vacant management position, performing all Executive Committee members performance appraisals, motivating, coaching, counseling and disciplining all management personnel, performing any other duties as requested by the Vice President or Regional Director of Operations, ensuring that all employees receive fair and equitable treatment, meeting clients on the property, being in the public areas during peak times, ensuring procedures for handling of the hotel safe are followed, ensuring monthly credit meetings are conducted, completing required corporate training modules, and ensuring that all scheduled meetings take place on the property.

Qualifications include at least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience. Light work, maintaining a warm and friendly demeanor at all times, effective communication both verbally and written, effective listening, multitasking and prioritizing departmental functions to meet deadlines, attending all hotel required meetings and trainings, participating in M.O.D. coverage as required, maintaining regular attendance in compliance with Highgate Hotel Standards, maintaining high standards of personal appearance and grooming, complying with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations, effective in handling problems, understanding and evaluating complex information, maintaining confidentiality of information, and performing other duties as requested by management.