General Manager

General Manager

Our Restaurant General Managers balance being a great leader with delivering WOW service to our guests. Krystal GMs understand the importance of providing great energy for restaurant teams and the guest, while focusing on restaurant operations. Our leaders focus their time in developing people, creating great guest experiences, being a brand champion, business planning and maintaining the facility.

Essential Responsibilities

Develop People

Lives People First promise to welcome, include, grow and celebrate each team member and consistently exhibits PRIDE values (Promote teamwork, Respect everyone, Impress customers, Deliver Results and Exemplify Integrity)

Creates a great energy in the restaurant and sets the team up for success

Empowers the team through Yes I Can

Communicates effectively and engages the team in regular huddles

Coaches and motivates the Shift Leaders, Assistant Managers and the team

Recruits and develops top grade talent

Demonstrates commitment to goals and inspires others to deliver excellent performance

Recognizes the team with U-Rock and Fresh, Friendly and Fast recognition tools

Serves those they lead through behaviors, actions and decisions

Create Great Guest Experiences

Creates a fresh, friendly and fast service experience so good the guest can't wait to come back to Krystal

Serves as a role model to create WOW guest experiences

Sets clear expectations and creates a welcoming work environment

Takes actions to solve and celebrates guest feedback

Regularly observes the team and operations from the guest perspective and celebrates or coaches accordingly

Brand Champion

Serves as the face and voice of the brand in the restaurant and community

Serves as the local representative of Krystal to the community and grow sales by sponsoring local marketing or participating in events

Builds and leverages community relationships to drive business and maximize catering program opportunities in the community

Champions and implements company-wide promotions, product launches and product samplings

Ensures the team executes and measures the impact of local promotions

Business Planning

Maintains the balance between providing a high quality employee and guest experience, and achieving financial goals

Responsible for developing and maintaining Krystal 9 operating systems

Develops sales forecast and creates schedules to ensure Quality, Service and Cleanliness will be met

Monitors business: previous day numbers, schedules, cash shortage concerns, and HACCP Logs

Reviews inventory efficiencies to create product (truck) orders

Reviews inventory and evaluates food costs

Controls food and equipment inventory, conducts daily and weekly inventory counts and keeps inventory records

Creates, communicates, implements and follows up on operations and financial action plans.

Analyzes sales and labor results throughout and after each shift

Maintains Brand operating standards for product procedures, cleanliness standards and service expectations

Maintain Facility

Ensures the restaurant is a safe, sanitary and appealing place for everyone

Monitors and maintains compliance with health, safety, cleanliness, security and fire policies, standards and regulations.

Identifies problems, conducts high-level troubleshooting and seeks repair(maintenance) support for restaurant equipment to ensure equipment is operational

Required Knowledge, Skills and Abilities

Excellent people leadership and guest service skills required

Ability to work in a fast paced environment

Ability to communicate effectively with guests, team members and Above Restaurant Leaders

Ability to resolves issues in compliance with Krystal standards

Available to work all shifts, weekends and holidays

Education and Experience

Must have high school diploma or equivalent

Minimum of 3 years management experience

Physical Demands

Must be able to lift up to 50 pounds of force frequently to move objects

Ability to carry products/boxes and miscellaneous items weighing no more than 50 pounds

Consistently handles product preparation

Ability to kneel and follow proper lifting procedures

Consistently lifts for product preparation, stocking and inventory