Patient Access Representative

Since 1887, Crouse Health has been a leading healthcare provider located in Central New York. We’ve combined a family-friendly culture with a passion to provide the best care, which creates an environment where both patients and team members feel valued.

Crouse’s Patient Access Department promotes patient advocacy and meeting the needs of our patients, visitors, volunteers, and staff in an efficient, timely and courteous manner. In addition, Patient Access strives for excellence in quality and providing an accurate method of patient registration for various points of service throughout Crouse Hospital.

The Patient Access team is hiring a Patient Access Representative to work Part Time, 20 hours/week, 3:00pm-11:30pm, & 11:00pm-7:30am. This position will include rotating weekends, holidays, and other shifts assigned.

Pay Range: $19.50-30.93/hour based on verified experience

Patient Access Representative Position Responsibilities:

• Effectively interviews patients and/or family members and accurately enters patient demographic and insurance information into hospital financial system.

• Routinely performs eligibility and insurance verification of all insurance payors and ensures all pre-certification and authorization requirements are completed with the highest level of accuracy.

• Proficiently determines the need for patient financial counseling and directs patient to appropriate department for assistance in a courteous manner.

• Professionally informs patient of estimated self-pay amounts and collects co-pays/deductibles/deposits in an organized and timely manner.

• Routinely reviews HIPAA regulations to maintain competency and ensure compliance at all times.

• Provides education to patients and family members on the meaning of all forms required prior to obtaining hospital treatment to ensure full completion and verifies patient understanding.

• Proficiently manages and coordinates incoming requests for patient scheduling, as directed by department leadership.

Patient Access Representative Requirements:

• High school diploma or equivalent.

• Minimum of 6 months- 1 year of fast paced office experience. Must have the ability to prioritize and multitask while being attentive to detail with strong administrative skills. Must have exceptional customer service and time management skills, be compassionate and patient.

• Must pass a Patient Access test with a score of 75% or higher, administered by Human Resources

Benefits Overview:

• Medical, Dental, Vision, FSA, and 401K.

• Company paid life insurance.

• Tuition Assistance and Workforce Development Opportunities.

• Crouse Health Employee Assistance Program.

• Employee discounts on any Inpatient or Outpatient service, hospital cafeteria and pharmacy, and certain retailers.

• YMCA Subsidy program.