Laptop Refresh Specialist

We are looking for a Laptop Refresh Specialist to support a large-scale device deployment initiative for an insurance organization in San Diego, California. This Long-term Contract position is ideal for a desktop support specialist who can manage laptop refresh activities, assist end users effectively, and help streamline rollout processes across up to 450 devices. The role requires strong hands-on technical support experience, attention to detail, and the ability to resolve issues efficiently in a fast-paced environment.Responsibilities:• Coordinate and complete laptop replacement activities for a high-volume refresh project involving hundreds of devices.• Prepare, configure, and deploy Windows-based laptops while ensuring each device meets operational standards before delivery.• Provide deskside and remote assistance to employees during device setup, migration support, and post-deployment troubleshooting.• Use Active Directory and related administrative tools to support user accounts, permissions, and device access needs.• Handle service desk requests promptly, document work performed, and maintain accurate ticket updates throughout the support process.• Troubleshoot hardware and operating system issues affecting laptops, peripherals, and standard desktop environments.• Apply experience with Autopilot, MDT, and organizational deployment processes to improve efficiency and guide refresh execution.• Collaborate with technical teams and local stakeholders to keep deployment schedules on track and minimize disruption to end users.