Call Center Representative GI

GI Appointment Scheduler

Required Skills & Experience Must Haves: Customer service & Call Center experience Longevity in roles Computer savvy, comfortable navigating between different software Coachable Critical thinking, good instincts, adaptable

Job Description Day to Day: Scheduling for GI appointments: commonly colonoscopy Environment: cubical setting Each call lasting 3:30-5 minutes Training: 1 on 1 with a current employee for the first few weeks Metrics: QA, monitored calls, constructive criticism, handle time and accuracy Highly structured environment and metrics based (notified for breaks- they get two 15-minute breaks and half hour lunch)