AR Specialist

Accounts Receivables Specialist SMTC Corporation was founded in 1985. SMTC is a mid-size provider of end-to-end electronics manufacturing services (EMS) including PCBA production, systems integration and comprehensive testing services, enclosure fabrication, as well as product design, sustaining engineering and supply chain management services. SMTC has facilities in the United States, Mexico, China and Canada. Services extend over the entire electronic product life cycle from the development and introduction of new products through to the growth, maturity and end-of-life phases. Summary: The Accounts Receivable (AR) Specialist is responsible for managing customer accounts and supporting the timely collection and accurate application of customer payments. This position monitors outstanding receivables, resolves billing and payment discrepancies, reconciles customer accounts, and maintains accurate accounts receivable records. The role works closely with customers and internal business partners to support cash flow objectives, minimize delinquent balances, and maintain effective accounts receivable processes and controls. Essential Functions: Monitor and maintain assigned customer accounts, including account balances, payment activity, credit status, and outstanding receivables. Review accounts receivable aging and proactively follow up with customers regarding overdue invoices and outstanding balances. Perform collection activities through professional written and verbal communication while maintaining positive customer relationships. Apply customer payments accurately and timely using remittance information and supporting documentation. Research and resolve unapplied cash, short payments, deductions, and other cash application variances. Investigate and resolve billing discrepancies, invoice disputes, and credits in coordination with customers and internal departments. Reconcile customer accounts and prepare account statements and supporting documentation as needed. Escalate significantly past-due, disputed, or high-risk accounts to appropriate management and communicate account status to applicable business partners. Maintain accurate customer account records, documentation, and supporting files in accordance with established accounting controls and audit requirements. Prepare accounts receivable aging, collection status, dispute, and payment trend information to support departmental reporting and cash forecasting. Support month-end close and other accounts receivable activities, including account review, reconciliation, reporting, and documentation requirements. Identify opportunities to improve accounts receivable processes, controls, documentation, and system effectiveness, and support cross-training or process improvement initiatives as needed. Competencies: Accounts Receivable & Collections: Working knowledge of accounts receivable principles, collection practices, cash application, account reconciliation, and customer account management. Cash Application & Reconciliation: Ability to accurately apply payments, reconcile customer accounts, and research payment or account variances. Analytical Problem Solving: Ability to investigate billing, payment, and account discrepancies and identify appropriate resolutions. Attention to Detail: Maintains a high level of accuracy when processing financial transactions, maintaining records, and reviewing customer accounts. Customer Communication: Communicates professionally and effectively with customers regarding balances, disputes, payment status, and account questions. Cross-Functional Collaboration: Works effectively with Finance, Program Management, Customer Service, and other internal teams to resolve account and billing issues. Organization & Prioritization: Effectively manages multiple customer accounts, competing priorities, and deadlines in a fast-paced environment. Systems & Technical Proficiency: Proficiency with Microsoft Excel, Outlook, and ERP/accounting systems used to support accounts receivable activities. Continuous Improvement: Identifies opportunities to improve processes, controls, documentation, and overall accounts receivable efficiency. Teamwork & Accountability: Demonstrates reliability, collaboration, follow-through, and ownership of assigned responsibilities. Qualifications: Education: Associate's degree in Accounting, Finance, Business Administration, or a related field preferred. An equivalent combination of education and relevant experience may be considered. Certifications: N/A Experience: Two (2) to five (5) years of experience in accounts receivable, collections, cash application, accounting, or a related financial function preferred. Experience working with ERP or accounting systems such as Dynamics GP, Dynamics 365, FourShift, or similar systems preferred. Proficiency in Microsoft Excel, Outlook, and other Microsoft Office applications required. Bilingual communication skills are a plus. Physical Requirements: Ability to sit for extended periods while performing computer-based work. Ability to use a computer, keyboard, mouse, telephone, and other office equipment for prolonged periods. Ability to communicate effectively in person, by telephone, and through electronic communication methods. Ability to occasionally stand, walk, bend, reach, and lift office materials up to 25 pounds. Ability to visually review documents, reports, spreadsheets, and computer displays with or without corrective lenses. Ability to move throughout office and production areas as business needs require. Mental Requirements: The employee is required to exercise sound judgment, analytical thinking, and problem-solving skills in a professional business environment. The role requires the ability to prioritize multiple responsibilities, manage competing deadlines, interpret and analyze information, and make decisions consistent with organizational objectives. Employees must effectively communicate with internal and external stakeholders, maintain confidentiality where appropriate, and adapt to changing business needs. The position requires sustained concentration, attention to detail, and the ability to work independently while maintaining productivity and accuracy. Work Environment: Work is performed in a professional, climate-controlled office setting with exposure to standard office noise levels and lighting. The role routinely uses typical office equipment, including computers, phones, printers, and related peripherals. Duties may involve extended periods of sitting, sustained computer work, and regular interaction with internal staff. Employees may occasionally access production areas, which may expose them to elevated noise levels, temperature variations, or manufacturing activity. All employees are expected to comply with workplace policies, safety protocols, and organizational procedures. Travel: 0-10% of the time based on business needs. Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. SMTC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, disability, veteran status, genetic information or other protected status. If you require assistance completing this application due to a disability, please contact Human Resources to ask for an accommodation or an alternative application process. SMTC