Program Coordinator (WI)

The Program Coordinator provides strategic leadership, oversight, and coordination of program services to ensure delivery of high-quality care and full compliance with all applicable regulations. This role supervises Program Managers, staff, and maintains a client caseload. The Program Coordinator is responsible for ensuring effective, efficient service delivery across all programs while upholding organizational policies, procedures, and regulatory standards. Job Details Full-Time position with standard office hours (9am-5pm) and occasional flexibility to meet client needs. This position also provides on-call coverage as needed to ensure appropriate staffing/coverage. Location: Office location: Hudson, WI. On-site locations: Hudson, WI & River Falls, WI Reports To: Executive Director of Health & Operations Essential Duties and Responsibilities Supervise, mentor, and support Program Managers and staff to ensure effective performance and professional development. Manage referrals, service coordination, 24-hour residential programs, while ensuring full compliance with organizational policies, procedures, and applicable state regulations. Perform all duties associated with the Program Coordinator role. Provide guidance and problem-solving support to staff regarding client care and service delivery. Ensure effective communication and coordination among clients, families, staff, and external partners. Participate in and lead meetings, including team meetings, care conferences, and organizational meetings. Monitor program operations to ensure quality standards and continuous improvement. Conduct assessments to determine clients’ needs for personal care and supportive services. Develop, implement, and monitor individualized service plans. Provide staff training as needed, onsite training, client specific training, personal care and challenging behavior training, etc. Maintain thorough knowledge of assigned clients and their care needs. Track staff scheduling ensuring proper shift coverage while monitoring attendance and overtime accordingly. Weekly “site visits” ensuring adequate care coordination, monitoring staff work performance, etc. Conduct Staff Performance Reviews during probation periods and annually. Qualifications Strong leadership and managerial skills. Excellent verbal and written communication abilities. Strong organizational skills, including time management, multitasking, and follow-through. Proficiency preferred in platforms such as Microsoft 365, Care Smartz, Paychex Flex, Residex, etc. Education and Experience Bachelor’s degree or a minimum of four years of relevant experience, or an equivalent combination of education, training, and professional experience that demonstrates the required knowledge and abilities. Benefits Medical insurance. Paid time off. Dental Insurance. Vision insurance. Life insurance. 401 K Plan with up to 3.5% employer match: (Employees are eligible for this plan if they work a minimum of 1000 hours within their first year of employment) #J-18808-Ljbffr