Direct Care Professional Team Leader

Job Description

Job Description

The Direct Care Professional Team Leader oversees a small team of 1-5 members providing frequent direct care support to clients. This role combines hands-on client assistance with supervisory responsibilities, ensuring high-quality care delivery, staff development, and compliance with organizational standards. The leader facilitates communication, resolves conflicts, and supports continuous professional growth through regular training programs.

Responsibilities

• Supervise and support a small direct care team
• Coordinate client care activities and ensure consistency
• Provide staff training and professional development opportunities
• Manage shift scheduling and monitor attendance
• Support clients through frequent direct care interactions
• Document incidents and maintain accurate reports
• Monitor compliance with care standards and policies
• Evaluate staff performance and provide constructive feedback
• Communicate effectively with team members, clients, and stakeholders
• Resolve conflicts promptly and professionally

Required Qualifications

• Minimum 1 year of experience in direct care

Preferred Qualifications

• High school diploma or equivalent
• Experience in behavioral health support
• Demonstrated team leadership skills
• Crisis intervention capabilities
• Strong documentation and reporting skills
• Effective time management abilities
• Excellent communication skills
• Empathy and problem-solving proficiency