Senior Service Desk Technician

LaSalle Network is partnering with a logistics organization seeking a Service Desk Technician to support end-user technology deployments, device configuration, hardware preparation, and technical support activities. This role is ideal for an individual with strong attention to detail, foundational IT support experience, and a desire to grow their technical skill set in a fast-paced environment.



Responsibilities

• Configure and deploy Windows 10 and Windows 11 workstations for end users.
  
  
• Perform device imaging, setup, quality assurance testing, and shipment preparation.
  
  
• Install, configure, and troubleshoot peripherals, including printers, scanners, and related hardware.
  
  
• Support Dell desktops, laptops, and associated equipment.
  
  
• Assist with hardware inventory management, asset tracking, and documentation.
  
  
• Respond to technical support requests and escalate issues as needed.
  
  
• Collaborate with internal IT teams to support ongoing technology projects and operational initiatives.
  
  
• Maintain accurate records of completed work and technical activities.

Qualifications

• Previous experience in a desktop support, service desk, help desk, or IT support role preferred.
  
  
• Working knowledge of Windows 10 and Windows 11 operating systems.
  
  
• Experience with computer imaging, deployment, or hardware configuration is preferred.
  
  
• Familiarity with Microsoft 365 applications, including Outlook and Teams, is a plus.
  
  
• Experience with CargoWise, AS400, Zoom, or similar business applications is preferred.
  
  
• Strong troubleshooting, communication, and customer service skills.
  
  
• Ability to prioritize tasks and work effectively in a team-oriented environment.
  
  
• High school diploma or equivalent required; additional technical training or certifications are a plus.

Key Details

• Location: Itasca, IL / Palatine, IL (Onsite)
  
  
• Pay Rate: $25.00 - $30.00 per hour
  
  
• Employment Type: Contract
  
  
• Benefits (Contract): LaSalle Network consultants are eligible to enroll in benefits. For details, visit:

LaSalle Network is an Equal Opportunity Employer m/f/d/v.


LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.


LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here


All assignments are at-will and their duration is subject to change.