Call Center Operator
Finger Lakes Health
#2167
Geneva, NY, USA
Pay Range
18.18-20.90
Pay Range
18.18-20.90
Job Description
CALL CENTER OPERATOR
Schedule:
Evenings 3p-11p
Nights 11p-7a
(2 night shifts per week)
FULL TIME 72 HRS/ 2 WEEKS
ON SITE - Geneva, NY
Under the supervision of the Director of Security, operates a Meridian I Telephone System console, performs duties for a 24-hour answering service, paging system, and emergency response center. Carries out general clerical duties. Provides exceptional customer service in a courteous and professional manner. Greets customers consistent with Healing Environment standards.
EDUCATION:Minimum:• High School EducationPreferred:• Business or Office assistant degreeWORK EXPERIENCE:Preferred:• Experience as a switchboard operatorSKILLS:Minimum:• Requires a sensitive and reassuring approach to patients.• Demonstrated ability to deal with the public in a professional and courteous manner, handle confidential information with discretion.• Ability to perform multiple functions during stressful/busy periods in a calm and professional manner.• Demonstrated ability to enhance the spirit of teamwork through effective role modeling.• Excellent interpersonal skillsPreferred:• Experience dealing with patients and/or emergency situations
LICENSE:PROFESSIONAL CERTIFICATIONS:
Vacancy posted 4 days ago
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