Family Support Coordinator Temp

Job Description

Job Description

Description:

We’re seeking compassionate and dependable Family Care Representative Temps to provide phone-based support to families during an emotionally difficult time. In this role, you will explain information, ask sensitive medical and personal-history questions, and guide families through the process with professionalism and care.

This position requires strong customer service skills, emotional steadiness, accuracy, and respect for confidential information. Full-time and part-time schedules are available, including nights and weekends. Paid training will be provided.

This is a six-month temporary assignment with the possibility of conversion to a regular full-time position based on performance and business needs. 

Available Shifts

• Sunday–Thursday, 7:00 a.m.–3:30 p.m. CT 
• Tuesday–Saturday, 3:00 p.m.–11:30 p.m. CT

Core Functions

• Answer incoming telephone calls and respond to time-sensitive communications from hospitals, medical examiners, justices of the peace, and other authorized organizations.
• Receive and screen referrals using established medical and eligibility criteria.
• Contact legal next of kin by telephone, explain the opportunity for tissue donation, answer questions, and obtain consent when the family chooses to proceed.
• Conduct and document detailed medical and personal-history interviews by telephone.
• Maintain accurate and complete case records and coordinate required follow-up.
• Protect confidential information and maintain professionalism throughout every interaction.

Requirements:

• High school diploma or equivalent.
• Experience working in a remote, customer-facing environment and discussing confidential and sensitive information by phone.
• Experience in healthcare, hospice, funeral services, social services, or emergency response is helpful.

Core Competencies

• Strong customer service and interpersonal skills.
• Clear, compassionate, and professional phone communication.
• Ability to remain calm and focused during sensitive or emotionally difficult conversations.
• Strong listening and organizational skills.
• Consistent attention to detail and accuracy.
• Ability to ask sensitive questions with care and professionalism.
• Ability to type and navigate multiple systems while speaking by phone.
• Ability to follow established procedures and guidelines.
• Ability to work independently and as part of a team.
• Dependability and punctuality for scheduled shifts.
• Private, distraction-free remote workspace.