Title Service Representative II

Title Service Representative

We're thrilled that you are interested in joining us here at the Amynta Group! We're thrilled that you are interested in joining PDP Group, an Amynta Group company. We are currently hiring for the position of Title Service Representative at our Hunt Valley, MD location. The compensation for this position is $17.75 per hour, with possible opportunities for overtime. The Company offers a comprehensive and competitive benefits package, including medical, dental, and vision insurance, 401(k) participation, paid time off, and holiday pay. Full-time position with several available shifts.

The Title Service Representative is responsible for conducting effective follow-up for motor vehicle titles. This includes communication with customers, clients, motor vehicle dealers, and motor vehicle agency personnel.

Essential Job Duties and Responsibilities

• Process vehicle title relocation requests, including verifying documentation and ensuring compliance with applicable laws and regulations.
• Review, analyze, and prepare necessary paperwork for vehicle title transfers, including bills of sale, release of lien documents, and identification verification.
• Communicate effectively with customers, dealerships, and government entities to gather required information and clarify the title transfer process.
• Maintain accurate records of all title transactions and updates within the company's database.
• Assist customers in understanding the requirements for relocating vehicle titles, providing guidance on state-specific regulations as needed.
• Resolve discrepancies or issues related to title documentation in a timely and efficient manner.
• Keep up to date with changes in vehicle title laws and regulations at the local, state, and federal levels.
• Collaborate with team members to improve processes and enhance customer service experiences.
• Handle inquiries and provide support related to vehicle title relocations and general titling questions.

Basic and Preferred Qualifications (Education and Experience)

• HS Diploma or General Education Degree. (GED).
• 2-4 years' experience. (administrative)
• DMV or car dealership or title experience a plus.

Minimum Job Skills, Abilities and Qualifications

• Strong attention to detail, is dependable and follows through.
• Experience with Microsoft Excel and Microsoft Word.
• Strong work ethic.
• Previous customer service experience.
• Strong interpersonal skills and ability to work well with people throughout the organization.
• Willingness to maintain a professional appearance and provide a positive company image.
• Ability to meet expected production guidelines.

The Amynta Group (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.