Guest Experience Host

Job Description

Increase your chances of an interview by reading the following overview of this role before making an application.

Guest Experience Host

The Amaya – Fort Wayne, Indiana

Some people enjoy checking guests into hotels.

Others enjoy making people feel genuinely cared for.

We're looking for the second type.

The Amaya is a quiet, adults-only boutique hotel designed to be a sanctuary from the demands of everyday life. Our mission isn't simply to provide beautiful rooms—it is to help guests feel lighter, calmer, and completely cared for during their stay.

We're looking for someone who naturally enjoys making life easier for others.

What Success Looks Like

Guests describe The Amaya as:

• Peaceful
• Relaxing
• Quiet
• Comfortable
• A sanctuary

Your role is to help create that feeling.

Sometimes that means preparing keys before a guest arrives.

Sometimes it means carrying luggage upstairs.

Sometimes it means folding towels.

Sometimes it means reassuring a guest who's had a difficult day.

The task changes.

The purpose doesn't.

Compensation

• Competitive hourly pay based on experience.
• Full-time and part-time opportunities available.
• Weekends and holidays are required.

If you're someone who finds satisfaction in creating order, anticipating needs, and making life easier for others, we'd love to hear from you.

Compensation:

$20 - $25 hourly

Responsibilities: What You'll Do

No two days are exactly alike. You may:

• Welcome and check in guests
• Prepare arrivals before guests arrive
• Anticipate guest needs and solve problems before they become frustrations
• Answer phones and assist with reservations
• Deliver amenities or luggage
• Help maintain the appearance of the hotel and public spaces
• Assist with laundry or housekeeping when needed
• Ensure every area of the hotel is clean, organized, and ready for guests
• Support teammates wherever help is needed

Everyone on our team contributes to creating an exceptional guest experience.

Qualifications: Who You Are

You enjoy helping people, but you're also someone who likes things to be organized and done well.

You might naturally:

• Notice when something is out of place
• Prepare before others ask
• Keep workspaces organized
• Finish what you start
• Stay calm under pressure
• Take ownership without being asked
• Adapt your communication to different people and situations

You're the type of person who quietly makes everything run better.

You May Be a Great Fit If You Have Experience As

• Boutique hotel front desk
• Concierge
• Medical receptionist
• Executive assistant
• Restaurant hospitality
• Spa or wellness hospitality
• Customer service with significant responsibility
• Hotel experience is helpful but not required.

We care more about your attitude, judgment, attention to detail, and willingness to learn.

About Company

The Amaya is a design-driven boutique hotel in Fort Wayne, created as a modern sanctuary for travelers and locals alike. Inspired by the world's most celebrated luxury retreats, The Amaya blends intentional architecture, serene interiors, and warm hospitality to offer guests a refined yet deeply personal experience.

From our thoughtfully curated Nourish Market to the tranquil Mizu Pool (opening Spring 2026), every space is crafted to help guests slow down, reconnect, and feel at home.

As a team, we are passionate about delivering genuine, intuitive service that anticipates needs before they're expressed. Our team is dedicated to thoughtful service, operational excellence, and creating memorable moments for every guest. xhyhwjd We're building a culture that values collaboration, continuous improvement, and pride in the spaces we create. If you're energized by design-forward environments and meaningful guest interactions, join us.