Patient Customer Service Representative

Join our billing team as a Patient Customer Service Representative at Toppenish Central Administration in Toppenish, WA The Patient Billing Services Representatives are key to the success of the patient billing process. They handle all communications with the patient regarding their billing charges after the patient has been seen. This role will be responsible for investigating and resolving patient questions and concerns regarding their bills and services in a timely and accurate manner. Position Highlights $19.76-$24.21/hour DOE with the ability to go higher for highly experienced candidates Additional pay for your bilingual skills, paid on hours worked 100% employer-paid health insurance including medical, dental, vision, Rx, and 24/7 telemedicine Profit sharing & 403(b) retirement plan available Generous PTO, 8 paid holidays, and much more! Who We’re Looking For Proficiency in EpiCare, Prelude, Resolute, Word, and Excel Exceptional accuracy and meticulousness Strong written, listening, and verbal skills Ability to handle multiple tasks and remain calm under pressure Works well independently and within a team What You’ll Do Effectively respond to patients on the phone and in person to questions and issues they have Listen to and interpret patient concerns correctly, while asking probing questions to get to the root of the problem Performs routine billing functions such as posting patient encounters, billing insurance companies, encouraging payment, receiving payments, and generating end-of-day reports Answer patient calls in a call center environment, work all accounts, and use appropriate websites and payment systems Ensure accurate and complete data and forms are collected from all patients Update billing and demographic information via online billing systems, as needed. Documents pertinent account information pertaining to all patient issues and outcomes Interact and communicate with all functions of the revenue cycle department Make outbound calls to set up payment arrangements and follow up on delinquent accounts Evaluate guarantor financial status, previous account information, eligibility tools, employment history, and all other income verification documentation, to determine sliding fee eligibility Review cash box receipts and reconcile cash box daily Identify possible compliance and quality of care issues and refer them to the supervisor for resolution Participate in Education, Training, and Cross‑training activities as needed Qualifications High School diploma or GED One year of experience in a healthcare coding, billing, or front office role is required Previous experience in Epic is required Certified Revenue Cycle Representative (CRCR) certification preferred Bilingual (English/Spanish) is required at a level 9 Our mission celebrates inclusivity. We are committed to equal‑opportunity employment. Contact us at View email address on click.appcast.io to learn more about this opportunity! #J-18808-Ljbffr