Residential Maintenance Supervisor

POSITION SUMMARY

Under supervision of the Sr Property Director, the Residential Maintenance Supervisor will oversee all maintenance needs of FREE residential properties. This position is responsible for the direct supervision of the maintenance techs assigned to each site.

DUTIES, RESPONSIBILITIES, AND ESSENTIAL FUNCTIONS

• Provides direct supervision and management of day-to-day activities of a team of direct reports and communicates with the Sr Property Director as needed.
• Leads in the identification and repair of potential equipment and safety issues at the residential sites.
• Manages all repairs and maintenance of residential equipment, buildings, and grounds
• Reviews maintenance work orders and assign maintenance personnel to complete all necessary orders; follows up with the assigned personnel as needed until the order is complete
• Oversees contractors involved in daily projects as well as major capital projects to ensure scope of project is followed.
• Designs, plans, executes, and monitors projects from initiation through completion to ensure scope, schedule, and budget objectives are met.
• Ensures all bidding, procurement, and contract award processes follow established policies, procedures, and regulatory requirements throughout the full project life cycle.
• Coordinates dates and times that meet the needs of contractors, inspectors and vendors without impacting day-to-day service delivery of the residential sites.
• Ensures removal of leaves, snow, and ice and keep sidewalks clean and safe.
• Supervises, trains, evaluates, and observes assigned staff
• Interviews, hires, develops, and retains high quality staff.
• Ensures careful vehicle fleet management, including maintenance, oversight, and accurate tracking of use.
• Completes required weekly and/or monthly reporting accurately and on time.
• Maintains and controls inventory of equipment, ensures budget adherence.
• Ensures that all required documentation (paper and electronic) is completed /processed appropriately, in a timely manner, and meets quality and compliance thresholds.

• Performs other duties as assigned.

Please note the above duties, responsibilities, and essential functions are a non-exhaustive list, and may be changed by FREE at any time, with or without notice to the employee.

Responsibilities of All FREE Employees

• Always communicates in a respectful manner with all people including the people we support, supervisors, other valued team members, and members of the community.

Responsibilities of FREE Employees in Leadership/Management Positions:

• Ensures compliance with FREE policies, procedures, and operating standards.
• Implements a continuous quality improvement process for department services and administrative functions.
• Assists in the development, implementation and administration of Human Resources policies and programs including compliance with Equal Employment Opportunities and affirmative Action Programs.

QUALIFICATIONS

Education:

• High school diploma or equivalent required.

Experience:

• Minimum of five (5) years’ experience in janitorial/custodial or facilities maintenance required
• Minimum of two (2) years of supervisory or management experience required

Specialized Training, Licenses, Certifications:

• Certificate in a related maintenance field preferred

Knowledge, Skills, Competencies, and Abilities:

• Knowledge of basic carpentry, wallboard repair, painting, plumbing, and electricity
• Proficient with mobile technology, apps, adding photos, etc.
• Some familiarity with spreadsheet and communication software
• Strong leadership and staff management skills
• Knowledge of commercial cleaning practices, equipment, and floor care including stripping, waxing, and polishing.
• Ability to respond calmly and effectively to emergency situations
• Strong scheduling and problem-solving skills
• Effective interpersonal, organizational, and verbal and written communication skills
• Ability to work across multiple sites and environments
• Demonstrated ability to lead teams with flexibility and professionalism

Other Requirements:

• Valid Driver License and satisfy criteria to be a driver for the organization required
• Must be available during inclement weather and emergency situations to assist as needed

WORK ENVIRONMENT

This role is performed in-person with travel between FREE locations required.

PHYSICAL REQUIREMENTS

• Employee is required to sit, walk and stand for prolonged period of time (at least 8 hours).
• Employee is required to effectively communicate both verbally and in writing.

• Employee is required to operate standard office equipment such as computers, phones, photocopiers, fax and filing cabinets.
• Employee might be required to lift/move light items.

Notwithstanding the above listed physical requirements of this position, FREE will provide reasonable accommodations to allow employees to perform the essential functions of the position, provided such reasonable accommodations do not cause undue hardship on FREE.