Seasonal Merchandise Team Lead

Seasonal Team Lead

Earn your stripes in sales and service! With a warm and welcoming smile, help our guests choose the perfect souvenirs to take home. If you are looking for a fast-paced, fun environment to show off your customer service skills, join us at WCS.

Essential duties include:

• Assist staff in closing registers when necessary.
• Assist training new staff.
• Stand by when staff count registers and report overages and shortages.
• Assist with exchanges/returns.
• Assist with inventory and report if anything needs to be ordered.
• Maintain cleanliness and compliance with food safety procedures.
• Open / Close the store.
• Assist manager with scheduling.
• Help staff with any questions or concerns they may have.
• Check off and sign for deliveries.
• Oversee opening and closing business.
• Upkeep the store to the standards of PPZ Cafe presentation and replenish.
• Oversee staff duties and policy adherence (uniform, code of conduct, etc).
• Making food and merch orders/ handling deliveries.
• Making change and collecting money from guest for WCS merchandise.
• Actively seek out and engage guest with a friendly greeting and smile.
• Stock shelves and process deliveries to maintain appropriate inventory levels.
• Maintain general knowledge of park amenities to provide excellent service to our guest.
• Ensure merchandise and food presentation areas are fully stocked, organized, and visually appealing.
• Maintain cleanliness and organization in stock rooms on a daily basis.
• Actively engage in upselling and maintain a clean environment in your designated area.

Overview of responsibilities:

• Ensuring quality standards of all products by adhering to local, state, and federal food handling, preparation, and portioning procedures.
• Prepare and sell WCS food items and increase sales through cross and up-selling.
• Collect payment for items, adhere to all cash handling and inventory policies and procedures.
• Provide consistent quality offerings through the proper preparation and display of goods.
• Maintain cleanliness and organization of assigned work areas, as instructed.
• Stock shelves or process deliveries, following departmental inventory control procedures.
• Complete other assignments and helping others on the team as required.
• Daily cleaning.
• Comply with coursework and regulations for all Health Department licenses, as required.

Perks of working with us:

• Free access to 5 parks: surround yourself with animals of all kinds and getting the opportunity to interact and engage with like-minded individuals.
• Complimentary guest park tickets.
• Company-provided uniforms.
• Park discounts on merchandise, food purchases, memberships and daily complimentary meal.
• Serve Safe Certification Training/Food Handler Certification reimbursements.
• Access to online learning and tuition discounts with Monroe College.
• Earned paid sick time.
• Employee assistance program.
• Free banking.