Data Center Operations Technician

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Key Job Responsibilities Perform server rack installations, hardware break‑fix on various components, and troubleshoot network issues. Respond to operational incidents that impact service availability and carry out routine network, server hardware, and operating system repairs to contribute to overall AWS service availability. Serve as a primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors. Perform on‑call duties and participate in scheduled maintenance and change management activities. Contribute to documentation and process improvement initiatives based on your analysis of operational issues. Help interview, train, and onboard new team members. Physical Requirements Lift and move material up to 40 pounds each. Work in cramped and/or elevated locations. Bend, lift, stretch, and reach. Stand and walk for up to 8+ hours a day. Ascend and descend ladders, stairs, and gangways safely and without limitation. Work in an industrial environment. Work shifts longer than 8 hours to support 24/7 operations, covering both night and day shifts. Essential Requirements Ability to travel to or commute between data center locations as needed. Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational. Travel frequency will vary based on business needs and operational status of assigned facility. Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs. A Day In The Life Take ownership of technical issues brought by the customer base and engage other teams when needed to drive resolution. Demonstrate strong aptitude for troubleshooting and problem‑solving. Solve problems at their root and understand the broader context. Maintain service level agreements through proactive issue detection and reporting. Act independently in the absence of direction or support. Improve effectiveness through process innovation. About The Team Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating. Our customers trust our robust suite of products and services to power their businesses. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications, we encourage candidates to apply. If your career path is unconventional, don’t let it stop you from applying. Inclusive Team Culture AWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes them unique. Our inclusion events foster stronger, more collaborative teams. Continual innovation is fueled by bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. You’ll find endless knowledge‑sharing, mentorship, and other career‑advancing resources to help you develop into a better‑rounded professional. Basic Qualifications Work a flexible schedule including weekends, nights, and holidays. 18+ months of computer/server hardware troubleshooting or related IT experience. 18+ months of computer layer 1/2 networking experience, including troubleshooting and repair. Preferred Qualifications Experience in a data center or other critical environment. Bachelor’s degree or equivalent professional or military experience in an IT-related field (e.g., computer science, network engineering). Industry standard certifications (CompTIA, CCENT, Network+). Understanding of Linux or similar operating systems. Behavioral interviewing and hiring experience. Experience training and onboarding of new team members. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and optional supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at #J-18808-Ljbffr