Guest Service Ambassador

Guest Service Ambassador

Kalahari Resorts & Conventions is seeking a Guest Service Ambassador. In this role, you will need a friendly and enthusiastic attitude to help guests during their check-in, stay, and check-out. Ensuring each person leaves with memories that last a lifetime. Your role will be key in delivering top-notch service and making every guest's experience truly exceptional. As part of our leadership team, you'll embody our Promise to Lead with Love guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. Your professionalism and helpful attitude will set the tone for a positive overall impression of the Kalahari.

Key Responsibilities

• Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.
• Participate as a team and use core values and service expectations listed in the Kalahari Promise daily.
• Answer guest inquiries about resort services, facilities, restaurants, transportation, and hours of operation in a timely manner.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.

Why You'll Love This Job:

• Opportunities for career growth and development!
• A fun, energetic work environment with prizes, games, and team events.
• Flexible full-time or part-time hours are available year-round.
• Commission Structure

What We're Looking For

• Must be computer-savvy and eager to provide excellent service to guests.
• No experience necessary. We will train the right person with the right attitude, personality, and drive.
• A leadership style rooted in collaboration, respect, and service to others.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Referral/Sign on Bonus
• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Love because love builds trust, inspires growth, and creates experiences that last a lifetime. That's why we're proud to be recognized by Forbes as one of America's Best Midsize Employers, America's Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA

Kalahari Resorts & Conventions is an Equal Opportunity Employer.