Reservation Agent | RDG
Riviera Dining Group Inc
Job Description
Job Description
POSITION OVERVIEW
The reservation agent embodies the voice of the brand, delivering a polished and personalized guest experience from the first interaction. Based in the corporate office, this role oversees reservations with discretion, accuracy, and a deep understanding of service standards, ensuring each booking reflects the level of excellence expected across all venues.
Through thoughtful communication, meticulous attention to detail, and proactive coordination with on-site teams, this role ensures a seamless transition from reservation to arrival, setting the tone for an exceptional dining experience.
WHO ARE WE?
Riviera Dining Group is redefining hospitality through elevated dining, vibrant nightlife, and immersive design. From the success of MILA in Miami Beach to the expansion of AVA, CASA NEOS, and CLAUDIE, RDG is building a collection of destinations that offer more than a meal — they create unforgettable experiences.
YOUR ROLE
- Manage reservations across phone, email, and online platforms with accuracy and organization
- Provide exceptional guest service, handling inquiries, special requests, and modifications professionally
- Coordinate with restaurant teams to optimize seating and support efficient service flow.
- Maintain knowledge of and adhere to all reservation policies and procedures.
- Demonstrate strong communication, attention to detail, and organizational skills in a fast-paced environment.
- Utilize reservation systems effectively (experience preferred).
- Maintain flexibility to work varying schedules, including evenings, weekends, and holidays.
- Perform standard office tasks, including extended periods of sitting, typing, and light administrative duties.
This is not an exhausted list of job responsibilities.
REQUIREMENTS
- Previous experience in a customer service role
- General office assignments, which lends itself to repetitive motion
- Sitting in stationary position for several hours within the day
- Lifting or carrying lightweight office materials or equipment as needed
- Flexible availability, including evenings, weekends, and holidays
- ...About the job Travel Reservations Agent We are seeking organized and customer-focused individuals to join our team as Travel Reservations Agents. In this remote role, you will assist clients with planning and booking travel arrangements, including accommodations...SuggestedRemote workFlexible hours
- ...stylish European glamour environment with breathtaking views? If so, please read on! Mr. C Coconut Grove is looking to hire a Reservations Agent. This position has a competitive wage , depending on experience. All eligible full-time regular employees are also offered...SuggestedFull timeWork experience placementWork at officeShift workDay shift
- ...experiences for our guests and become a valued member of our team at Eden Roc Miami Beach! Overview We are looking for a Reservations Agent to join our dynamic team! As a Reservations Agent, you will be responsible for providing exceptional customer service and...SuggestedFlexible hours
- ...Qualifications ~ Bachelorette in communications or hospitality, tourism, or hospitality degrees. ~1+ years of experience with reservations ~ Nice to have experience with online partners such as Expedia, booking.com, etc. ~ Must be Bilingual (English / Spanish)...Suggested
- ...Lakes Hotel on Main is committed to delivering an exceptional experience from the moment they arrive. Work Objective The Reservation Agent is responsible for assisting guests with the booking and reservation process, completing daily reports, and accurately...SuggestedTemporary workWork at officeAll shiftsWeekend work
- Job Title Assist other departments when needed to ensure optimum service to guests. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and...Full timeWork experience placementShift work
- ...unforgettable experiences for our guests and become a valued member of our team at Eden Roc Miami Beach! Overview We are looking for a Reservations Agent to join our dynamic team! As a Reservations Agent, you will be responsible for providing exceptional customer service and...Flexible hours
- Starwood Hotels in Miami is seeking a high-energy Food and Beverage Reservation Agent. In this role, you will assist in maintaining seamless department operations while thriving in a challenging and dynamic environment. The ideal candidate will have a minimum of 1 year...
- Davidson Hospitality Group in Miami is seeking a passionate Reservations Agent to provide exceptional customer service and assist guests in booking their stays at Eden Roc Miami Beach. The ideal candidate should possess strong communication skills and be detail-oriented...
- ...Support Team in Miami Beach. The ideal candidate should thrive in a fast-paced environment and have a solid background in room reservations, along with excellent customer service skills. This role includes responsibilities such as handling phone and email inquiries for...Full time
- Job Description The PBX Operator / Reservations Agent is a dual‑role position responsible for providing exceptional guest service through efficient telephone operations and accurate reservations handling. This role ensures all internal and external calls are managed professionally...Flexible hours
$14 - $17 per hour
...Reservationist We are looking for a skilled and efficient Reservationist to manage reservations and handle multiple tasks across various restaurants, utilizing the OpenTable reservation system. As a Reservationist, you will be responsible for ensuring seamless coordination...Hourly payAfternoon shift- ...work weekends and holidays. The day-to-day responsibilities include but are not limited to: Receive and follow through on all reservation requests, changes, and cancellations received by phone, email, or 3rd party request. Be knowledgeable about the group's venues....Flexible hoursWeekend work
- ...environment. Competitive pay and opportunities for growth. Description We are seeking a dedicated and detail-oriented Reservation Agent to join our team in the hospitality industry. This remote position is available to candidates from all educational backgrounds...Remote workFlexible hours
- ...time regular Employees. The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add, or remove duties and other duties as necessary. The candidate for this position is an at-will...Full timeWork at officeShift workNight shiftDay shift
- ...professionalism and urgency Ensure all end-of-day procedures are properly completed across departments Answer calls regarding reservations and general hotel information Maintain accurate documentation and records Perform additional duties as assigned to support...Temporary workFor contractorsNight shift
- ...of urgency and empathy. Process payments for guests and make necessary changes/updates to their accounts. Enter and update reservation information in the system. Collaborate with other departments to communicate information about room availability and status....Contract workPart timeLocal areaNight shift
- ...revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Your Growth Path Front Office Supervisor/Accounts Payable or Receivable Clerk – Front Office Manager...Daily paidFull timePart timeNight shiftWeekend work
- ...design and preparation of statistical reports and presentations as needed. · Perform front desk supervisor, guest service agent, reservations agent, and telephone operator duties as needed. · Ability to accurately reports information. · Ability to scrupulously follow...Local areaImmediate startNight shift
- ...RELATIONSHIPS: Internal: Front Office staff, Bell/Door staff, Valet Parking staff, Communications staff, Concierge staff, Reservations staff, Front Office management, hotel managers and assistants, Sales, Housekeeping, Food and Beverage staff, Accounting, Engineering...Bank staffWork at officeImmediate startShift workNight shift
- ...accounts from the day shift. The Night Auditor's responsibilities include checking in guests, handling their requests, and taking reservations. The Night Auditor also reconciles all accounts, processes invoices, and prepares paychecks. Ultimately, you will provide...Full timeNight shiftDay shift
- Sacramental Records Office Assistant Published: 09/09/2025 Saint Timothy Catholic Parish is looking for a full time Sacramental Records Office Assistant . This person is directly responsible to the Pastor and is charged with responsibility for keeping records of church ...Full timeWork at office
- Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar...Work experience placementLive inFlexible hoursNight shift
- ...charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any...Part timeWork experience placementBank staffShift workNight shiftWeekend work
- SH Hotels & Resorts in Miami Beach is seeking a Night Auditor to ensure smooth overnight operations from 11 PM to 7 AM. This role is crucial for providing a welcoming and effortless experience for guests. The ideal candidate is detail-oriented, flexible, and has at least...Flexible hoursNight shift
- Marriott Hotels - 3929 Northwest 79th Avenue - Responsibilities: Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date; Process all payment types such as room charges, cash, checks, debit, or credit; Activate...Night shift
- Property Description Be part of the opening chapter of the newly reimagined Royal Palm South Beach Miami , re-opening in 2026 following a transformative $110 million renovation. This iconic beachfront destination is poised to reclaim its place as one of South Beach’s most...Local areaFlexible hoursNight shift
- ...settlements in a timely and efficient manner. Maintain files and reset the systems for next day operations. Also works as a front desk agent during shift as needed. Essential Job Functions This description is a summary of primary responsibilities and qualifications. The...Local areaImmediate startShift workNight shift
- Perform nightly audits of financial transactions, including guest folios, onboard revenue, and cash handling, to ensure accuracy and compliance with company policies and procedures. Reconcile revenue accounts, including food and beverage sales, retail purchases, and onboard...Work at officeNight shift
- You are dependable, detail oriented, and great at balancing guest service with accuracy. You enjoy a quieter shift where you can focus, help guests, and make sure the hotel is ready for the next day. If you like working independently and keeping things organized, keep ...Shift workNight shiftDay shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Reservation Agent | RDG. Be the first to apply!


