Integrated Solutions Specialist

Integrated Solutions Specialist

KS Hoxie - Hoxie, KS 67740

Job Description

Bucklin Tractor & Implement Co. (BTI) is looking for a highly motivated Integrated Solutions Specialist to join our team. An Integrated Solutions Specialist's primary responsibility is to collaborate and work alongside the sales department; work in an efficient manner and coordinate activities with other Integrated Solutions Specialists; solicit sales opportunities and report them to sales; maintain an excellent standard of customer service; maintain and repair equipment, as needed; maintain inventory.

BTI is a premier agriculture and farm equipment dealership serving central and western Kansas. Since 1944, BTI has valued the opportunity to create long-term relationships with our customers by giving them the best customer service available.

Responsibilities

• Perform complex on-site diagnostics and repairs on agricultural equipment with focus on established and new John Deere AMS technologies.
• Be willing to travel to any BTI customer inside or outside our area of responsibility.
• Review and explain, technology, maintenance, repair, or other service concerns directly with the customer and document to work orders
• Promote and sell dealer service programs directly to customers.
• Complete reports and forms required in conjunction with work assignments.
• Implement effective stocking processes with Parts department to maintain proper seasonal part inventory for common repairs.
• Maintain condition of mobile service vehicle, inventory, tools and equipment.
• Follow safety rules and regulations in performing work assignments.
• Account for all time and material used in performing assigned duties
• Complete John Deere training courses and other continuing education classes, as assigned.
• Disseminate information learned to other BTI employees. Be willing to give presentations at internal and customer meetings.

Experience, Education, Skills and Knowledge

• 3+ years of agricultural experience, preferably John Deere experience
• Outstanding interpersonal and customer service skills
• Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures
• Expert knowledge of mechanical, electrical, and hydraulic systems used in the repair of agricultural and turf equipment
• Ability to use Service Advisor and perform basic computer functions
• Ability to operate vehicles and equipment used for diagnostic purposes
• Ability to lift at least 75 lbs. repeatedly
• High school diploma or equivalent experience required; associates degree preferred
• Valid driver's license is required; CDL and forklift license preferred

Benefits

• 401(k) w/ company match
• Health and Dental Insurance
• Life Insurance
• Paid Time Off
• Training and Development Opportunities
• Company Paid Holidays
• Employee Discounts
• Employee Assistance Program