Atlassian Subject Matter Expert

Description

Why Sabel Systems

Sabel Systems designs and delivers digital engineering ecosystems for DoD programs enabling teams to connect data systems and personnel within secure scalable environments. Our solutions empower programs to make faster decisions close sustainment gaps and meet the digital acquisition requirements.

Rather than simply proposing transformation we implement and operate it at scale. Our method is clear: we orchestrate existing tools into a governing system of record ensuring government ownership of infrastructure and traceable decisions. Theres no vendor lock no proprietary baselines and no need for ATO rebuilds during transitions.

Sabel Systems is redefining modern defense acquisition. If you seek to solve complex challenges at scale and want your work to directly accelerate military capability while reshaping the DoDs approach to digital engineering this is the place for you.

Complexity Simplified. Mission Amplified.

What Youll Do

• Migrate data from Atlassian Data Center Edge (aka on-prem) to an Atlassian Data Center Microsoft Azure environment
• Collaborate directly with customers over MS Teams or email to understand their concerns with Jira/Confluence/Jira Service Management and help troubleshoot Jira/Confluence/Jira Service Management configuration changes
• Configure simple Jira workflow issue types board filters custom screens custom fields components swimlanes Jira boards and establish board permissions
• Build Jira and Jira Service Management custom automations
• Configure Jira Plans/Roadmaps
• Create Confluence pages dashboards metrics and document repositories
• Create Confluence macros to help customers develop dashboards and metrics
• Understand and be able to explain the utility of configuring a Jira Kanban vs Scrum board
• Use Adaptavist ScriptRunner in creating workflow customizations field behaviors custom listeners and automations
• Create Jira Query Language (JQL) and Confluence Query Language (CQL) filters
• Adhere to Sabel policies related to service level agreements (SLAs) responding to customer support requests in a timely manner and following up with customer as needed to ensure satisfactory customer support experience
• Maintain new customer troubleshooting solutions documentation in Confluence to share with Sabel teammates
• Ability to independently research potential solutions on Atlassian community pages or conduct a web search
• Creating Jira/Confluence/Jira Service Management how-to guides or presentations as requested by customer or manager proofreading for correctness and ensuring proper spelling grammar and punctuation prior to release to customer or manager
• Writing user troubleshooting instructions when solutions are discovered and sharing those solutions with your internal Sabel team to knowledge-share
• Coordinate appropriate meeting times with customer send a MS Teams invite and join call to assist customer on-time scheduling and attending follow-up meetings as needed
• Attend daily stand-ups (DSUs) Sprint Reviews Retrospectives and any other team meetings on-time
• Maintain professional communications and appearance with customers and team members responding to emails and participating on MS Teams calls promptly
• Conduct remote and/or in-person Jira/Confluence/Jira Service Management demonstrations as required
• Manage individual daily work tasks within a Jira board and SharePoint or Jira Service Management technical support ticketing system

What You Bring

• US Citizen with ability to obtain minimum of Secret level security clearance
• Strong spoken and written English skills
• 5 years of Jira/Confluence/Jira Service Management (JSM) experience
• 3 years doing Atlassian Data Migrations
• Use Adaptavist ScriptRunner in creating workflow customizations field behaviors custom listeners and automations
• Create Jira Query Language (JQL) and Confluence Query Language (CQL) filters
• Strong experience troubleshooting and explaining Jira/Confluence/JSM
• Proficient MS Office 365 User
• Ability to travel approximately 1 week per quarter - up to 10% of the time

Preferred

• Bachelors Degree with minimum 2 years experience in technical support or customer service of a technical nature
• DoW knowledge / experience helpful
• Previous Jira/Confluence/Jira Service Management training Atlassian badges or Jira certifications
• High-level understanding of technology
• Experience with Agile processes and practices
• Experience with configuration management
• Experience working in technical support

Our Core Values

• Bias for Action: Decisive. Purposeful. Agile. We move with the speed of relevance to drive impact and progress.
• Integrity: Respect. Ethics. Transparency. We do whats right and earn lasting trust.
• Delivery Excellence: Customer-obsessed. Mission-focused. Quality-driven. We deliver innovative outcomes that exceed expectations.

Our EVP Promise
Join Sabel Systems where your contributions drive impact your growth is continuously supported and your well-being is at the center of how we work. Together we can build the future with purpose. Rewarding Impact. Building Futures Together.

Compensation
Compensation will be determined in partnership with the Hiring Manager and may vary based on factors such as contract and labor category alignment relevant experience skills education certifications or licenses and geographic location.

Sabel Systems is committed to offering all employees a competitive benefits and compensation package that is comprehensive enough to meet their goals and needs. Our employees are our most valuable asset and one of Sabel Systems largest financial investments is our benefits program. As a valued member of the organization employees are provided with a host of benefits to include healthcare; financial assistance in the event of illness injury disability loss of work or death; health savings accounts; retirement plans; paid time off; paid holidays; education and training program reimbursement to name a few.

Equal Employment Opportunity
Sabel Systems is an equal opportunity employer. Our hiring decisions are based solely on qualifications merit and business need. We prohibit discrimination and harassment of any kind across all employment practices within our organization. Sabel Systems participates in the E-Verify Employment Verification Program.

Reasonable Accommodation
Sabel Systems is committed to providing equal employment opportunities and ensuring an accessible application process for all candidates. Applicants with disabilities who require reasonable accommodation to participate in the application or interview process are encouraged to contact us at for assistance.