Registration Rep 24hr EVE, Milford

Exemption Status: Non-Exempt Hiring Range: $15.00 - $27.00 Final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations. Schedule Details: Holidays - Every Other Holiday, Monday through Friday, Weekends (Saturday and Sunday) Scheduled Hours: 3:00-11:30 pm Shift: 2 - Evening Shift, 8 Hours (United States of America) Hours: 24 Cost Center: 26000 - 5496 Milford Registration Services This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process. Job Summary Under the general direction of the Registration Services Team Lead, Lead Registrar, Supervisor, Manager, and/or Director, performs a variety of complex duties for the registration of patients. Major Responsibilities Accurately obtain and enter demographic, insurance, and other related patient information into the computer-based patient registration/scheduling system; ensure all patient and/or witness signatures are collected on appropriate paperwork such as HIPAA, Consent to Treat, etc. Obtain and verify patient insurance coverage and follow guidelines established by insurers to ensure that pre‑authorization, pre‑certification, and physician referrals for treatment are obtained prior to patient visits; follow up to correct discrepancies as required. Obtain and verify workman's compensation and automobile coverage when required. Schedule and/or arrive Radiology, Lab and basic ancillary service appointments. Arrive and complete Emergency Department and Labor & Delivery demographic and insurance collection. Coordinate the provision of multiple services to patients. Collect patient liabilities including deductibles, copays, coinsurances, self‑pay payments, cosmetic procedure payments, and patient balances as appropriate, prior to or on the date of service. Perform Surgical Day admissions. Perform bed control, transfers, discharges and admissions tasks. Provide patients with standard information regarding their personal preparation for scheduled procedures and services. Assess patients' financial needs and direct accordingly to financial counseling and refer to appropriate person or area. Perform a variety of related clerical duties, such as retrieving medical and other records, faxing, collating, typing, transcribing, taking and relaying messages, transcribing paper orders when applicable, mailing packets, etc. Maintain accurate and timely records, logs, files, and related information as required. Complete online death certificate registry. Receive and secure patient valuables. Monitor and maintain Patient Access and Revenue Cycle Work queues to ensure accurate and timely billing. Standard Staffing Level Responsibilities Comply with established departmental policies, procedures and objectives. Attend a variety of meetings, conferences, and seminars as required or directed. Demonstrate use of Quality Improvement in daily operations. Comply with all health and safety regulations and requirements. Respect diverse views and approaches, demonstrate Standards of Respect, and contribute to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors. Maintain regular, reliable, and predictable attendance. Perform other similar and related duties as required or directed. All responsibilities are essential job functions. Qualifications License/Certification/Education Required: High school graduate or GED. Preferred: Associate Degree or certificate in a healthcare related field. Experience/Skills Required: Proficient data‑entry skills with attention to detail. Must have computer skills that include use of Windows and the ability to navigate. Customer service skills both verbal and written; with a variety of internal and external customers. Ability to work in a high volume, team‑oriented environment. English speaking, reading and writing skills. Preferred: 1‑2 years of data entry and/or customer service experience. Experience in hospital admissions, insurance, billing, scheduling or telephone customer service. Previous insurance verification experience. Bilingual speaking, reading, and writing skills. Demonstrated knowledge of medical terminology. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. Physical Demands and Environmental Conditions Work is considered moderate. Position requires work indoors hospital outpatient and Emergency Department environment. Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We are an equal opportunity and affirmative action employer, recognizing the diversity of our community and encouraging applications from individuals with varied experiences, perspectives and backgrounds. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at View email address on click.appcast.io. We will make every effort to respond to your request for disability assistance as soon as possible. #J-18808-Ljbffr UMass Memorial Health