Automotive Internal Advisor

Internal Advisor

L0385 Ramsey Mazda in Urbandale, Iowa is hiring an Internal Advisor. Pay is $75,000-100,000 USD annually, based on production. You will need to have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays. Reports to the Service Manager.

Why Join Our Team

At Ramsey Mazda in Urbandale, you'll join a customer-focused dealership serving the Greater Des Moines community with new and pre-owned vehicle sales, service, parts, and collision support. Our team is committed to creating a welcoming experience for customers while giving employees the resources and opportunities to grow.

• Join an established Mazda dealership with a strong presence in the Des Moines area.
• Work alongside a team known for customer-focused service.
• Build your skills through ongoing training, development, and manufacturer resources.
• Be part of a full-service dealership with opportunities across sales, service, parts, and collision.
• Join a team focused on communication, teamwork, quality, and earning long-term customer relationships.

What You'll Do

• Partner with Sales and Service leadership to manage used vehicle reconditioning goals, workflow, quality standards, and turnaround times.
• Inspect trade-ins and auction purchases to identify required mechanical, safety, cosmetic, and reconditioning work.
• Review vehicles for open safety recalls and document applicable repair needs.
• Prepare and review reconditioning estimates for labor, parts, timing, and overall vehicle investment.
• Coordinate repairs, detailing, vendor work, and quality-control checks to ensure vehicles meet dealership safety and appearance standards.
• Track each vehicle throughout the reconditioning process and help maintain the goal of completing vehicles within 72 hours.
• Coordinate vehicle photos and online listing details with the appropriate dealership teams.
• Monitor reconditioning quality, productivity, and vendor performance, and communicate updates to Sales and Service leadership.
• Support a collaborative culture while helping resolve workflow or quality concerns.

What You'll Bring

• 1+ years experience in automotive service, used vehicle operations, reconditioning, or a related dealership environment.
• Knowledge of vehicle inspections, repair estimates, parts, labor, and reconditioning processes.
• Strong organization while managing priorities
• Comfort tracking vehicle status, costs, deadlines, and reconditioning progress.
• Valid driver's license and an acceptable driving record.

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.