BDC Service Representative

Job Description

Job Description

BDC Service Representative

Our Mission: Setting the new standard of excellence in the dealership experience.

Our Vision: We believe our greatest impact isn't what we sell - it's how we make people feel every step of the way.

At Autobahn, we are more than a dealership group — we are a premier luxury automotive destination representing some of the most recognized and respected brands in the world, including Porsche, Land Rover, BMW, Cadillac, Volvo, MINI, and Volkswagen.

As a family-owned organization with a long history of success, we are committed to elevating the client’s experience while investing deeply in the people who make it possible. We are seeking polished, driven professionals who are passionate about luxury hospitality, relationship-building, and delivering an exceptional ownership experience.

Our culture is built on three guiding principles:

Connections, Not Transactions 
Relationships are our lifeblood; we just happen to sell cars.

Expertise in Motion 
Technology is ever-evolving; our knowledge of cars sets the pace.

Trust Through Transparency 
Never taken, always earned; integrity is non-negotiable.

Autobahn is continuing to grow with a visionary expansion already underway, including a projected 75-acre luxury automotive campus opening in 2028. This state-of-the-art destination will redefine the automotive retail experience in North Texas and create unmatched career opportunities for high-performing professionals who want to grow with an elite organization.

We believe exceptional teammates create exceptional client experiences. That’s why we offer one of the best work-life balance opportunities in the automotive industry along with a highly rewarding compensation structure and premium benefits, including competitive PTO, 401(k) with company match, recognition programs, anniversary bonuses, lease payment assistance, and career advancement opportunities.

Position Overview: As a BDC Service Representative, you are driven to ensure all client needs are handled in a timely and professional manner. You are friendly and have a passion for communication, organization, and delivering a seamless experience. You are a humbly confident teammate with an eagerness to learn and help your team grow.

Responsibilities

• Providing introductory information to prospective and existing service clients
• Scheduling and confirming service appointments
• Following up with clients to ensure satisfaction and retention
• Handling inbound and outbound calls, emails, and service inquiries
• Determiningthe most effective way to address client needs and concerns
• Communicating with service advisors and internal teams to support workflow
• Tracking appointments and client interactions in CRM systems

• Escalating concerns when necessary to ensuretimelyresolution

Qualifications

• Multitasking and organizational skills
• Excellent communication skills, both written and verbal
• Patience,compassionand empathy
• Professional, well-groomed personal appearance
• Clean driving record & valid driver’s license
• Willing tosubmitand pass pre-employment background check and drug screen

Join a dealership group where luxury, performance, and opportunity come together. Build your future with Autobahn.