First Party Injury Adjuster - General Motors Insurance

Why General Motors Insurance?

Working at General Motors Insurance is a chance to help reinvent what insurance feels like for GM drivers — standing at the intersection of the larger GM enterprise and a growth business focused on safeguarding the GM consumer and their vehicles. Inside the enterprise, General Motors Insurance is a strategic growth initiative, which means your ideas directly shape the blueprint of an emerging business and its momentum.

Powered by unique insights from GM’s connected technology, you’ll transform vehicle and driving insights into a seamless, connected user experience that rewards safer driving and simplifies every step—from quote to policy servicing to claims.

You’ll collaborate across GM’s ecosystem of companies, build products and processes at the foundational phase of a rapidly scaling organization, and see your work land in the hands of real customers fast. It’s the kind of environment where curiosity and execution thrive together: experiment, iterate, and ship solutions that reduce the total cost of ownership while elevating confidence on the road. Most of all, you’ll contribute to a new enterprise business that’s creating tangible value for consumers nationwide — showing how insurance, when truly connected, can become a loyal companion to every GM journey.

This position will be posted until filled. There are 2 available roles.

Responsibilities

About the Role

The First Party MedPay/PIP Injury Adjuster provides claims support to policyholders by investigating and resolving medical bills related to first-party injury claims. This role applies knowledge of insurance coverages, policy provisions, and claims handling procedures to ensure accurate, timely, and customer-focused claim resolution.

The adjuster partners with internal teams and external vendors to facilitate the claims process, support business objectives, and deliver high-quality service across multiple communication channels. This position requires strong analytical, problem-solving, and customer service skills while effectively utilizing technology and claims management tools.

In this role you will:

• Provide claims service via various channels to policyholders and third-party customers
• Investigate and resolve medical bills associated with first party injuries
• Acquire and apply basic knowledge of Property & Casualty insurance industry products, services, and processes to include P&C insurance policy contracts and coverages and the General Motors Insurance claims handling processes and procedures
• Partner with and/or directs vendors and internal business partners to facilitate claims resolution
• Contribute to business goals, performance metrics, and effectively uses tools & technology

Qualifications

What makes You an ideal candidate?

• Experience in an inbound phone-intensive, contact center environment using a headset
• Knowledge of how to build lasting relationships with internal and external customers and business partners
• Computer literacy in a Windows operation environment
• Strong written and verbal communication skills
• Ability to implement and adapt to rapid change
• Creative, innovative and forward-thinking mindset
• Able to navigate and work in multiple systems simultaneously

Additional Knowledge and Skills

Working effectively within an AI enabled environment:

• Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
• Skills in evaluating AI outputs for accuracy, compliance, and bias
• Experience integrating AI into workflows to improve efficiency or insights
• Familiarity with AI assisted research, summarization, and content generation
• Understanding of responsible AI use, including ethics and data protection

Work Experience & Education

• 2+ years of auto claims adjusting experience required
• 2+ years of customer service experience preferred
• High School Diploma or equivalent required; Bachelor’s Degree in related field preferred

• Current experience in the following states is strongly preferred: TX, IL, GA, OH, AZ, IN and CA; this role will support multiple states.

Licenses and Certifications

• Insurance Adjuster License required

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Compensation: Competitive pay and bonus eligibility.

Work Life Balance: 100% remote

NOTE: We are unable to consider candidates who require visa sponsorship for this position

This position is not open to agency submissions

The base range for this role is: $52,000-$96,000 USD

At GM Financial, we strive for transparency in all aspects of our business, including pay equity. This is the GM Financial pay range for this role and job level. The exact salary and compensation will vary based on factors like knowledge, skills, experience, and education.

This role is eligible to participate in a performance-based incentive plan. Full-time employees are eligible to participate in health benefits on day one of employment.

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