senior Application Support Engineer
United IT
Senior Application Support Engineer
General Function: The Senior Application Support Engineer is responsible for ensuring the operational stability and performance of the Newline platform. This role involves overseeing real-time payments (RTP), BIN, and ACH/Wires applications hosted on AWS. Core responsibilities include transaction monitoring, log analysis, enhancing monitoring and alerts, performing technical code-level debugging, resolving customer issues, and responding to KPIs. The engineer will act as a subject matter expert for operational concerns related to the Newline RTP system, ensuring compliance with regulations, mitigating risks, and maintaining a smooth digital banking experience. This onshore, senior-level position emphasizes hands-on Level 2 support while coordinating and mentoring a small team of support engineers. The role also includes implementing processes for monitoring, automation, and documentation to enhance support consistency and effectiveness.
Duties And Responsibilities:
- Lead Level 2 support efforts, ensuring rapid resolution of issues related to Java Spring and Ruby on Rails web services.
- Perform root cause analysis for recurring incidents and work with engineering teams to implement long-term solutions.
- Provide expertise in supporting REST APIs, cloud-native applications, and database technologies, including AWS Aurora and PostgreSQL.
- Set up, maintain, and enhance monitoring, alerting, and eventing solutions using tools such as Splunk, Dynatrace, CloudWatch, and APM tools.
- Act as the primary point of contact for escalations and coordinate efforts across team members.
- Ensure service uptime and reliability through proactive monitoring and incident management.
- Collaborate with DevOps and development teams to improve deployment processes and application resilience.
- Mentor junior team members, fostering technical and operational excellence.
- Document support procedures, troubleshooting guides, and resolutions for knowledge-sharing purposes.
Vacancy posted 1 day ago
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