Ski & Snowboard School Support Services Representative - Winter 26-27

Ski & Snowboard School Support Services Representative - Winter 26-27

The Ski & Snowboard School (S3) Support Services Representative supports daily operations across indoor and outdoor S3 facilities to ensure a seamless guest and staff experience. Responsibilities include setting up and maintaining teaching areas, assisting with student check-in and check-out, managing lunch service, and supporting rental operations. This position reports to the Support Services Supervisor.

Job Posting Deadline Applications for this position will be accepted until October 1, 2026 for the 2026-2027 Winter Season.

Essential Job Functions / Key Job Responsibilities

Indoor Support Services:

• Facilitate equipment rentals for children, including processing transactions, collecting payment, fitting and sizing equipment, and managing check-in and check-out procedures
• Support communication between S3 personnel and parents to ensure accurate information and a positive guest experience
• Set up and tear down indoor facilities daily, ensuring a clean, welcoming, and efficient environment for children and staff
• Assist with registration tasks including placing children in classes, inputting and filing forms, and helping to locate children separated from their groups
• Follow food safety procedures and assist with lunch ordering, preparation, serving, and clean-up
• Engage with children indoors when they are unable to participate outside, offering games, crafts, and encouragement

Outdoor Support Services:

• Set up and tear down outdoor teaching areas to maintain a professional and consistent environment optimized for instruction
• Maintain children's teaching terrain, including shoveling snow, setting up signage, and installing or repairing fencing and on-mountain features
• Assist with S3 guest check-in by greeting families, answering questions, and supporting class organization alongside Supervisors and Coordinators
• Assist in organizing and operating ski school races, including racecourse set-up, timing logistics, and guest flow at start and finish areas
• Other duties as assigned

Qualifications

Education & Experience Requirements

• Must be at least 18 years of age
• High school diploma or equivalent required
• Minimum of 6 months experience in a guest-facing, service-oriented role preferred
• Prior experience working with children or in outdoor recreation environments preferred

Knowledge, Skills & Abilities

• Working knowledge of child supervision practices and guest service standards preferred
• Proficiency in Microsoft Word and Excel; general computer literacy required
• Fluency in English required; Spanish or Portuguese helpful
• Strong interpersonal skills with the ability to communicate effectively with children, parents, and team members
• Able to multitask and remain composed in a fast-paced, dynamic environment
• Skilled at maintaining a clean, organized, and welcoming workspace
• Capable of safely lifting and setting up equipment and teaching tools
• Able to work outdoors for extended periods in varying weather conditions
• Demonstrates sound judgment and remains calm under pressure
• Dependable, punctual, and collaborative team member

Additional Information

Work Environment & Physical Demands

• Ability to reach, crouch, kneel, stand, bend or be on your feet for extended periods of time
• Regularly work in wet, cold, hot conditions requiring the use of protective apparel/equipment to prevent exposure to the elements and may be required to walk on slippery and uneven surfaces
• Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance

Job Benefits This position is classified as a seasonal full-time position eligible for the following benefits: Enrollment dates differ across the various programs.

• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass and Dependent Ski Passes
• Other company perks