Senior Experience and Engagement Specialist

Senior Experience & Engagement Specialist

As the Senior Experience & Engagement Specialist at Barber National Institute, you will serve as a key Human Resources partner responsible for managing employee relations matters and providing consultative support to leaders across the organization.

Employee Relations is the primary focus of this role. You will partner with leaders to address workplace concerns, conduct investigations, coach managers through performance and conduct issues, support corrective action and termination processes, and help mitigate organizational risk while fostering a positive and respectful work environment.

In addition to employee relations responsibilities, you will support and lead employee engagement, recognition, wellness, and culture initiatives that strengthen the overall employee experience and support organizational effectiveness.

This is a full-time, salaried exempt hybrid position. Candidates must reside within driving distance of the Philadelphia metropolitan area and be available for regular in-person meetings, events, and organizational activities as needed. Hybrid flexibility is available.

The ideal candidate will have extensive employee relations experience, strong knowledge of employment law and HR best practices, and the ability to confidently coach and influence leaders through complex workplace situations.

What You'll Bring:

• Significant employee relations experience, including investigations, conflict resolution, corrective action, performance management, and employee separations
• Strong knowledge of employment law, HR policies, and workplace compliance practices
• Experience coaching and advising leaders through sensitive employee situations and difficult conversations
• Sound judgment, professionalism, and discretion when handling confidential matters
• Strong relationship-building and communication skills with the ability to influence leaders and stakeholders
• Experience leading projects, programs, or organizational initiatives that support employee engagement and workplace culture
• A proactive and solutions-oriented approach to problem-solving and organizational effectiveness

What You'll Have:

• Bachelor's degree in Human Resources, Organizational Development, Business Administration, Psychology, or a related field required
• Master's degree preferred
• 57+ years of progressive Human Resources experience with substantial employee relations responsibility
• Experience supporting leaders in managing employee performance, workplace concerns, investigations, corrective action, and terminations
• Experience in HR Business Partner, Employee Relations, HR Generalist, Organizational Development, or related HR roles
• SHRM-CP, SHRM-SCP, or related HR certification preferred
• Proficiency with Microsoft 365 and HR systems

A Typical Day May Include:

• Managing employee relations cases and workplace concerns across multiple departments
• Conducting investigations and gathering information related to employee complaints, policy violations, and workplace conflicts
• Coaching managers on employee performance, behavior, documentation, corrective action, and termination decisions
• Supporting performance improvement plans and helping leaders navigate challenging employee situations
• Assessing organizational and legal risk while ensuring consistent application of policies and practices
• Partnering with Human Resources and operational leaders to support workforce planning and organizational effectiveness
• Leading or supporting employee engagement, wellness, recognition, and culture-building initiatives
• Analyzing employee feedback and workforce trends to identify opportunities for improvement
• Facilitating discussions, workshops, and working groups that support employee experience and organizational health
• Building trusted relationships with leaders while serving as a strategic resource on employee relations and workplace culture

Perks with a Purpose Our benefits are created with YOU in mind.

Healthcare Highmark Medical and Mental Health Delta Dental and Davis Vision Coverage

Health Savings Account/Flexible Spending Accounts

Teladoc Virtual Health Financial Well-being 401K Retirement Plan with Employer Match On-Demand Pay Employee Referral Bonus Program Student Loan Forgiveness College Scholarship & Tuition Discounts Employee Discounts

Life & Family Support Company Paid Life Insurance

Short & Long-Term Disability Insurance Employee Assistance Program Erie Campus*- discounted on-site weekday childcare Employee discounts for select BNI events and services

Generous Paid Time Off

Seven Paid Holidays

Who is Barber National Institute? The Barber National Institute is a non-profit committed to its mission of providing the highest quality services for children and adults with autism, intellectual disabilities or behavioral health challenges and their families. Since our founding in 1952, we have evolved into a multi-faceted organization serving more than 6,200 individuals annually with a wide range of educational, vocational, residential and behavioral health programs.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, protected veteran status, disability or any other legally protected status. If you need an accommodation to apply, please contact HR. EOE Any consideration of the background check will be an individualized assessment based on the applicant or employee's specific record and the duties and requirements of the specific job.

Barber National Institute