Remote Customer Advocate, Fully Remote

Customer Advocate – Full‑Time (Remote)

Disabled Veteran Solutions (DVS)

A Career With Purpose - Not Just a Job

Tired of Watching Gas Prices Climb While Your Paycheck Shrinks?

Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush hour" is the time it takes to pour your morning coffee. Where your car stays parked, your wallet stays fuller, and your time stays yours.

At DVS , we believe your career should elevate your life - not drain it at the pump. Thats why this 100% remote Customer Advocate role is built for people who want stability, purpose, and the freedom to work from home without sacrificing professional growth.

Why Youll Love Working From Home With DVS

Keep your money - no gas, no tolls, no surprise car repairs

Keep your time - reclaim 5–10 hours a week from commuting

Keep your sanity - no traffic, no weather delays, no road rage

Keep your comfort - work in your favorite hoodie, with your favorite mug

Keep your momentum - grow your career without uprooting your life

Remote work isnt just a perk here - its a lifestyle upgrade

The Role: Where Compassion Meets Precision

As a Customer Advocate , you will be responsible for acting as a patient advocate to help resolve patient issues pertaining to claims, benefit referrals, physicians and access. You will also be responsible for managing high volume of inbound calls, enter patient information into information systems, and resolve callers issues with outstanding customer service skills. In addition, serve as a liaison between the patient and Provider. Youll be the steady, supportive voice helping members, balancing empathy with technical skill. through 50–70 interactions per day.

Youll shine if youre confident with:

Real‑time system navigation

Accurate documentation

Microsoft Office proficiency

Clear, professional communication

Process consistency and compliance

This is a structured, fast‑paced environment - perfect for someone who thrives on purpose and precision.

Training & Schedule

Full‑Time | Remote | Monday–Friday

Paid Training (8 weeks): 8:00 AM – 4:30 PM EST Attendance is 100% mandatory - we invest heavily in your success.

Permanent Schedule: Must have availability between the hours of 8:00 AM and 8:00 PM.

Start Date: July 13, 2026

This role is built for reliability, consistency, and long‑term commitment.

What You Bring

High School Diploma (Associate degree preferred)

Experience handling complex or sensitive customer interactions

Strong Microsoft Word, Excel, Outlook, and Teams skills

Ability to navigate multiple systems at once

Excellent attention to detail

Clear, professional communication

Bonus Points For

1+ years of Call‑center or high‑volume environments

1+ years of experience with working in a remote healthcare setting or healthcare industry experience

Advocacy‑based roles (social work, behavioral health)

Retail or service roles requiring problem‑solving

Bilingual fluency in English and Spanish

What You Get

Competitive pay

Bonus opportunities

Comprehensive benefits

Clear advancement pathways

A mission‑driven team that values your growth

At DVS, youre not just filling a seat - youre building a career with purpose.

Who Thrives Here

People who love structure. People who take pride in accuracy. People who care deeply about helping others. People who want a stable, long‑term career - without sacrificing their home life.

If youre dependable, technically confident, and ready to grow, youll fit right in.

Ready to Build a Career That Works for Your Life - Not Against It?

Your future is calling... and you dont even have to leave the house to answer.

A pre-employment drug screening and criminal background check are required prior to employment.